Guest Service Supervisor

On-site in Portsmouth·Full-time·Added 11 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

£14.37 an hour
Gross, as stated in the ad.
Full-time
Per the ad.
Apply by Saturday 31 October
The date the employer’s listing closes.

Requirements

Work on-site in Portsmouth
No relocation package mentioned.

Skills

The role

We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.

description

Location: Gunwharf Quays
Hours: 30 hours per week (including evenings and weekends)
Salary: £14.37 per hour
Reporting to: Guest Services Lead

Guest Experience

Manage guest enquiries, complaints and escalations professionally and efficiently
Ensure a welcoming, safe and clean environment for all visitors
Monitor service delivery to drive consistency and high satisfaction levels
Oversee day-to-day Guest Services functions including reception, concierge and information desks
Maintain accurate records of guest interactions and identify trends
Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
Support onboarding and continuous development of the team
Ensure all procedures align with health & safety and company policies
Complete shift reports and monitor team performance
Support improvements to processes and service standards

About You

Experience in a customer-facing supervisory role
Strong leadership, communication and problem-solving skills
Calm under pressure with the ability to manage multiple priorities
Confident using systems and customer service tools
Flexible and able to work a variety of shifts

Why Join Us?

Be part of a vibrant, guest-focused environment
Opportunity to develop leadership experience
Work within a supportive and collaborative team

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

In their own words

About the company & team

Supervise and support the Guest Services team to ensure effective daily operations
Provide coaching, feedback and ongoing development to team members
Lead by example in delivering outstanding guest service

All open roles at Mitie