Guest Services Supervisor

On-site in Wyboston·Full-time·Added 6 days ago (last checked 7 Oct)

Wyboston Lakes Resort

6 open roles

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Overview

Job details

Full-time
Per the ad.
Apply by Thursday 5 November
The date the employer’s listing closes.

Requirements

Work on-site in Wyboston
No relocation package mentioned.

Skills

Guest Services

The role

About this Role...

An excellent opportunity has arisen to join our fantastic Guest Services Team as Guest Services Supervisor, working 40 hours over 5 days (any 5/7).

Our Guest Services Team creates an exceptional first and last impression for every guest by delivering friendly, welcoming, and professional service at all times. The team is responsible for handling enquiries and complaints, as well as managing reservations. The Guest Services Supervisor is responsible for leading and supporting the team to ensure a consistently high standard of guest satisfaction.

What we're looking for...

A hands-on approach with a genuine passion for delivering outstanding customer service.
Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
Work under the The Front of House Manager to ensure consistent guest satisfaction.
To participate in on and off the job training for yourself and new team members.
Supervise from the front - adhere to and reinforce all standards, policies, and procedures.
Quick thinking and problem-solving skills in a fast-paced environment.
Strong organisational skills with the ability to meet deadlines and prioritise tasks.
The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
Flexibility to work across a 7-day rota, including evenings and weekends.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

Christmas Day and Boxing Day Off
3 Team Member Parties a year- Spring, Summer and Winter
Apprenticeships - the opportunity to learn and earn at the same time
Team Member Discount on golf, food, drink, bedrooms
Team Member Referral Scheme worth £300
Free Meal Whilst at Work
Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few...
Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer