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Apprenticeship Administrator

On-site in London·Full-time·Added today (last checked 13 Nov)

Ministry of Justice (MoJ)

30 open roles

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Our summary

Salary
£25,582 - £30,109 a year

About £1,830 - £2,100 a month after tax.

Work mode
On-site, London
Contract
Full-time
Closing date
Apply by Thursday 3 December
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

We are looking for someone who can demonstrate:

  • Confidence using digital systems and Microsoft applications, with the ability to learn and use new systems effectively. (Assessed at sift)
  • Good organisational skills, with the ability to manage a range of tasks, meet deadlines and maintain accurate records. (Assessed at sift & interview)
  • Good written and verbal communication skills, with the ability to provide a helpful and professional service to customers and colleagues. (Assessed at sift & interview)
  • The ability to work effectively with others, identify straightforward problems and take appropriate action or seek support when needed. (Assessed at Interview)

Previous experience of apprenticeships is not required. Training and support will be provided.

Nice to have

It would be helpful, but is not essential, if you have:

  • Experience of working in an administrative or customer service.
  • Experience of working with data, management information or digital record systems.
  • Knowledge or experience of apprenticeships or the Digital Apprenticeship Service.

Desirable criteria will not normally be scored at sift but may be used to differentiate between otherwise closely matched candidates.

Pay & benefits

What you'll get

£25,582 - £30,109

The national salary is £25,582, London salary is £30,109. Your salary will be dependent on your base location

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £25,582, Ministry of Justice contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an employer contribution of 28.97%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

Visa & relocation

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

Job Title: Apprenticeship Administrator
Grade: AO
Business Group: People & Capability Group
Contract Type: Fixed Term - 24 months in line with the apprenticeship programme.
Directorate: Strategy and Centre of Expertise
Team: Capability/Apprenticeship Team
Location: National

The Apprenticeship Administrator provides essential administrative support to MoJ's Apprenticeship Team, helping colleagues across the Department access and successfully participate in apprenticeship programmes.

You will help manage apprenticeship applications and learner records, respond to enquiries, support enrolment and onboarding and administer changes to learning arrangements. You will maintain accurate information on the Digital Apprenticeship Service (DAS) and other systems and provide information to support effective management of the apprenticeship portfolio.

You will be one of the first points of contact for learners, managers and apprenticeship providers and will work closely with colleagues across the Apprenticeship Team to provide a responsive and high-quality service.

This role provides an opportunity to develop experience in apprenticeship administration and the operation of a large public-sector apprenticeship programme in government.

The postholder will undertake a Level 3 Business Administration Apprenticeship alongside the role.

What you'll do

You will:

  • Monitor and manage the Apprenticeship Team's shared mailbox, responding to routine enquiries and ensuring more complex queries or issues are directed to the appropriate colleague.
  • Process apprenticeship applications accurately and within agreed timescales, liaising with learners, managers and providers where information is missing or clarification is required.
  • Support apprenticeship enrolment and onboarding, including maintaining and following up apprenticeship agreements and other required documentation.
  • Administer changes to learners' apprenticeship arrangements, including withdrawals, breaks in learning and changes to learning dates, following agreed processes and escalating issues where appropriate.
  • Maintain accurate and up-to-date learner information on the Digital Apprenticeship Service and other apprenticeship systems and records.
  • Maintain cohort information and support approval processes, following up outstanding actions where required.
  • Carry out routine checks of apprenticeship data, identifying missing or inconsistent information and taking action to resolve it.
  • Provide accurate information and routine reports to colleagues to support management of learners and the wider apprenticeship portfolio.
  • Support effective communication with learners, managers and apprenticeship providers, providing clear information and a helpful and professional service.
  • Provide wider administrative support to the Apprenticeship Team, including supporting meetings, recording actions and following up agreed actions.
  • Contribute ideas for improving administrative processes and the learner experience, working with colleagues to implement agreed improvements.

How you'll work

Full-time

Reference number

490525

Job grade

Administrative Officer

AO

Contract type

Fixed term

Length of employment

For a period of up to 24 months

Type of role

Education and Training
Human Resources

Number of jobs available

1

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job summary

Please refer to the Job Description

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Changing and Improving
  • Working Together
  • Managing a Quality Service

Benefits

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Job contact

  • Name : SSCL Recruitment Enquiries Team
  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone : 0345 241 5358

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Hiring process

Apply before 11:55 pm on Thursday 3rd December 2026

You will be assessed using the Civil service success profiles framework.

Candidates will be assessed against the essential criteria and the following behaviours:

  • Delivering at Pace - lead behaviour
  • Working Together
  • Managing a Quality Service
  • Changing and Improving

If we receive a high number of applications, an initial sift may be undertaken against the lead behaviour, Delivering at Pace.

Please refer to the CS Behaviours framework for more details, including by grade:

https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours#why-we-assess-behaviours

Statement of Suitability - Please provide details of your experience and how you meet the requirements of the essential criteria (250 words)

Candidates invited to interview will be assessed against a combination of the essential criteria, Civil Service behaviours and strengths relevant to the role.

Interviews will be conducted remotely using Microsoft Teams.

Candidates invited to interview will be assessed against a combination of the essential criteria, Civil Service behaviours, experience and strengths relevant to the role.

At interview you will be assessed using the below behaviours and strengths from the Success Profiles.

  • Working Together
  • Changing and Improving

In addition, you will also be asked strength-based questions.

If you have any questions regarding the role, please contact - Natalie McGivern Natalie.McGivern@justice.gov.uk

About Ministry of Justice (MoJ)

Industry
Government Administration

In their own words

About the company & team

People & Capability supports the Ministry of Justice (MoJ) to have the people, skills and capability it needs to deliver its priorities. We provide people services across the Justice family and work with leaders, managers and employees to build an inclusive, capable and high-performing organisation.

The Capability Team is responsible for ensuring colleagues across MoJ can access high-quality learning and development opportunities that build the skills needed now and for the future.

Information about the MoJ and its priorities can be found at www.gov.uk/government/organisations/ministry-of-justice/about

Apprenticeships are an important part of the MoJ's approach to building workforce capability, providing opportunities for both new and existing employees to develop skills and gain recognised qualifications.

The MoJ makes a significant annual contribution through the Apprenticeship Levy - approximately £19m in 2025/26. The Apprenticeship Team works across the Department to help ensure this investment supports organisational capability priorities, provides a positive experience for learners and delivers high-quality outcomes and value for money.

  • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Additional information

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/24141?entityId=24141

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