Export Manager (Air Freight)

An exciting opportunity for an experienced Export Manager (Air Freight) to join a growing specialist logistics business in Staines, leading international air export operations and driving service excellence across a fast-paced, customer-focused environment.

As the Export Manager, you will be responsible for overseeing all air export activities, ensuring the efficient movement of international shipments whilst maintaining exceptional service levels for customers.

Key responsibilities include:

• Managing the end-to-end air export operation, ensuring shipments are handled accurately and efficiently.
• Leading, mentoring and developing a team of export professionals.
• Ensuring compliance with all customs regulations, aviation security requirements and international trade standards.
• Building and maintaining strong relationships with airlines, overseas agents and key customers.
• Monitoring departmental KPIs and driving continuous improvement across operational processes.
• Managing escalations and resolving complex shipment challenges in a fast-paced environment.
• Reviewing operational performance, identifying efficiencies and implementing best-practice procedures.
• Working closely with commercial teams to support business growth and customer retention.
• Ensuring accurate completion of export documentation, customs entries and invoicing requirements.
• Supporting strategic projects and contributing to the wider operational management team.

• AIr frieght experience required - DGSA highly desired
• Export experience is required - Import is a nice to have

The successful candidate will possess:

• Proven experience managing air export operations within a freight forwarding or logistics environment.
• Strong knowledge of international air freight processes, customs regulations and export documentation.
• Previous people management or supervisory experience.
• Excellent stakeholder management skills with the ability to build relationships at all levels.
• Commercial awareness and an understanding of operational profitability.
• Strong problem-solving abilities and a proactive approach to customer service.
• Experience working within time-critical or high-service logistics environments would be advantageous.
• Confident communication and organisational skills.
• Ability to work effectively under pressure and manage multiple priorities.