HR Complex Case Team Leader
On-site in London
£60k
UK jobs. Bigger possibilities.
170,000+ live jobsOn-site in London·Added today (last checked 5 Nov)

About £3,790 a month after tax.




We are looking for a colleague who can demonstrate:
£60,230
The salary for this role is £65,820 (London) or £60,230 (National).
For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. More information can be found in our 'How to Apply' section further down on this page.
A Civil Service Pension with an employer contribution of 28.97%
Alongside your salary of £60,230, Ministry of Housing, Communities and Local Government contributes £17,448 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Staff Benefits Scheme, Childcare Vouchers, and Cycle to Work Schemes. For more information, please click here.
This job is broadly open to the following groups:
Further information on nationality requirements (opens in a new window)
We are recruiting a Grade 7 Senior Adviser to join the department's Policy Unit. The Policy Unit works with ministers, special advisers and senior officials across the department on ministerial priorities. This is an exciting time to join the team, as we look to drive rapid progress in support of the government's central missions of sharing power, driving growth and giving people breathing room. It will demand creative policy thinking, sound judgement and an ambitious approach.
The successful candidate will join a friendly and high-performing team, that works closely with ministers, special advisers and the Executive Team, as well as officials across the department and outside. The role will suit a self-starting individual who can operate confidently with experts and senior decision-makers, spot and solve complex problems, collaborate across a wide range of stakeholders and think creatively across their work. You will need to be able to get quickly to the substance of an issue, make clear recommendations and help secure tangible results that make a real difference to peoples' lives.
Flexible working, Full-time, Job share, Part-time
Bristol, Darlington, London, Manchester, Wolverhampton
489028
Grade 7
Permanent
Policy
1
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
National Office: BPSS + CTC
London Office: BPSS + CTC
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a basic (or equivalent) criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
The application process will be split into 2 stages, testing the following Success Profiles:
Experience, Strengths
Please ensure your CV does not contain any personally identifiable information.
Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.
Important: Your CV and Cover Letter must be merged into a single document before uploading.
Stage 1: Sift (CV & Cover Letter)
Experience: CV & cover letter (of no more than 750 words): how you meet the essential criteria for the role/reason for your interest in the role.
Stage 2: Interview
Sifting is envisaged to take place starting 19/11/2026.
Interviews are currently being held remotely via videocall. This could be subject to change.
Find out more about our recruitment processes here.
Find out everything you need to know before applying here.
You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.
Apply before 11:55 pm on Wednesday 18th November 2026
We are a Disability Confident employer.
We apply a fair and proportionate interview process for all candidates. In line with our commitment to the Disability Confident Scheme (DCS), we aim to progress candidates who apply under the Disability Confident Scheme and meet the required minimum selection criteria.
However, where high application volumes are received, progression to interview may be limited to those who best meet the role criteria. In these circumstances, the benchmark required to proceed to interview may be raised for all candidates.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:
a procedural irregularity
an infringement of the Civil Service equal opportunities policy
exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.
It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at recruitment@communities.gov.uk.
If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk
or browse Mid-level·Civil Service & Government·Government Administration