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Policy and Operations Adviser

On-site in London·Added today (last checked 3 Nov)

Ministry of Housing, Communities and Local Government (MHCLG)

14 open roles

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Our summary

Salary
£37,623 a year

About £2,550 a month after tax.

Work mode
On-site, London
Closing date
Apply by Monday 23 November
Pension
28.97% employer pension
Commute
Cycle to work scheme

Skills

Requirements

What we're looking for

Essential criteria

  • Ability to analyse complex information, identify the key issues and reach clear, evidence-based conclusions or recommendations.
  • Ability to take ownership of work, maintain accuracy and appropriate records, and manage competing priorities and deadlines.
  • Ability to work across different subject areas or workstreams and translate requirements into practical delivery.
  • Strong written and verbal communication skills, with the ability to explain complex information clearly and build constructive relationships with a range of stakeholders.
  • Ability to identify where a process or service could work better and contribute to practical, user-focused continuous improvement.
  • A collaborative, adaptable and proactive approach, with confidence learning new subject areas, processes and systems.

Pay & benefits

What you'll get

£37,623

The salary for this role is £41,391 (London) or £37,623 (National).

For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. More information can be found in our 'How to Apply' section further down on this page.

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £37,623, Ministry of Housing, Communities and Local Government contributes £10,899 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Staff Benefits Scheme, Childcare Vouchers, and Cycle to Work Schemes. For more information, please click here.

Visa & relocation

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

Operational Delivery
Policy

As a Policy and Operations Adviser, you will support both the policy and operational aspects of the wider team's work.

What you'll do

  • Supporting the development and implementation of election-funding policy, guidance, legislation and funding arrangements, including research, analysis, options development, briefings, submissions and correspondence.
  • Working closely with colleagues across policy, operations, finance, analysis, legal and digital to translate policy requirements into practical and effective delivery.
  • Supporting the scrutiny and settlement of election-expense claims by reviewing financial and supporting information, identifying issues or risks, and making clear evidence-based recommendations in line with relevant legislation and guidance.
  • Building effective relationships with Returning Officers, electoral administrators and internal and external partners, including seeking further evidence, resolving issues, explaining decisions and representing the team at meetings where appropriate.
  • Supporting the administration and continuous improvement of the team's processes and digital services, including user support, issue triage, maintaining guidance and records, gathering user needs and contributing to testing and implementation of improvements.
  • Using financial, operational and user information to identify trends, emerging issues and opportunities for improvement, helping the team maintain oversight of priorities, risks and dependencies.
  • Taking ownership of defined workstreams and providing flexible support across policy and operational priorities, particularly during periods of peak electoral activity.

This list is not exhaustive. Responsibilities may change to reflect electoral events and wider business priorities, with appropriate support and oversight for the grade.

How you'll work

Fixed term
Loan
Secondment

2 years

Flexible working, Full-time, Job share, Part-time

Apply before

Apply before 11:55 pm on Monday 23rd November 2026

Reference number

488712

Job grade

Higher Executive Officer

Number of jobs available

1

Location

Bristol, Darlington, London, Manchester, Wolverhampton

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Security Clearance Requirements

National Office: BPSS

London Office: BPSS + CTC

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

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Hiring process

The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours, Experience, Strengths

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Experience: CV & personal statement: a 500-word personal statement addressing the essential criteria, with particular focus on managing varied work, analysing information, engaging stakeholders and improving deliver

If you run into any technical problems when applying through Be Applied (for example, trouble logging in or submitting your application), their support team can help. Please contact them at hello@beapplied.com.

If we receive many applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Lead behaviour: Making Effective Decisions

Stage 2: Interview

Candidates will be asked to prepare a short presentation, further details will be provided on invitation to interview.

  • Behaviours: Making Effective Decisions; Managing a Quality Service; Communicating and Influencing.
  • Strengths: The strength-based questions will require natural responses from the candidates.

  • Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.

Sifting is envisaged to take place the week commencing 24/11/2026.

Interviews are currently being held remotely via videocall. This could be subject to change.

Find out more about our recruitment processes here.

  • Applying
  • Sifting
  • Interview
  • Interview Results & Feedback
  • Reserve List
  • Near Miss
  • Civil Service Grades
  • We are a DCS, RIS & GPTWV employer
  • Reasonable Adjustments

Find out everything you need to know before applying here.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

  • Security Clearance Requirements
  • Civil Service Nationality Requirements
  • Right to Work
  • Civil Service Code and Recruitment Principles
  • CV Declaration
  • Sponsorships
  • Salary and Grade
  • Existing Civil Servants
  • Conflict of Interest
  • Location and Flexible Working
  • Internal Fraud Database
  • Appeals and Complaints
  • Fixed Term Appointments for:
  • External Candidates
  • Existing Civil Servants (Including Loans)
  • Secondments
  • MHCLG employees

Feedback will only be provided if you attend an interview or assessment.

About Ministry of Housing, Communities and Local Government (MHCLG)

Industry
Government Administration

In their own words

About the company & team

We are MHCLG

Do you enjoy varied work that combines policy thinking with practical delivery?

Can you analyse complex information, improve processes and build effective relationships with a wide range of stakeholders?

If so, we have an exciting opportunity to join the Elections Funding team at the Ministry of Housing, Communities and Local Government.

The Elections Funding team is responsible for the policy, guidance, legislation and funding arrangements that support UK Parliamentary and Police and Crime Commissioner elections. We work closely with the Elections Claims Unit, which scrutinises claims from Returning Officers for the reimbursement of expenses necessarily incurred in delivering elections. This is a broad and developmental role spanning policy, operational delivery and continuous improvement. You will have the opportunity to contribute to national election-funding policy, support the effective processing of election-expense claims and help improve the processes and digital services used by the team and its stakeholders.

  • Name : armend elezi
  • Email : armend.elezi@communities.gov.uk
  • Email : recruitment@communities.gov.uk

Additional information

We are a Disability Confident employer.

We apply a fair and proportionate interview process for all candidates. In line with our commitment to the Disability Confident Scheme (DCS), we aim to progress candidates who apply under the Disability Confident Scheme and meet the required minimum selection criteria.

However, where high application volumes are received, progression to interview may be limited to those who best meet the role criteria. In these circumstances, the benchmark required to proceed to interview may be raised for all candidates.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:

a procedural irregularity

an infringement of the Civil Service equal opportunities policy

exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.

It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at recruitment@communities.gov.uk.

If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk

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