Hotel Reception Team Member in Ballycastle

At Marine Ballycastle, our reception team are the heart of the guest journey-creating warm welcomes and lasting impressions from the very first hello.

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.

You'll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Contract: Permanent

Hours: Part Time

Hours per week: 22 hours per week

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Reception Team Member, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay. You'll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.

We're looking for friendly, confident team members who are passionate about delivering great guest service.

You'll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.

About Us
Marine Ballycastle is an independently owned hotel on the Antrim coastline, managed by Schulte European Group. Together, we combine the individuality and character of a local hotel with the expertise, structure, and service excellence of an established international hospitality group.