Hotel Reception Team Member in Liverpool

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the courseDornoch

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.

You'll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

Contract: Permanent

Hours: Full Time

Hours per week: 40 hours per week

• Respect - We treat every guest and colleague with kindness and dignity.

• Excellence - We go the extra mile in pursuit of outstanding service.

• Accountability - We take ownership of our actions and follow through on our promises.

• Cooperation - We work together as one team to deliver the best experience.

• Honesty - We act with integrity and transparency at all times.

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Reception Team Member, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay. You'll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.

We're looking for friendly, confident team members who are passionate about delivering great guest service.

You'll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential - full training will be provided.