Executive Housekeeper

Lead with pride, inspire excellence and make every stay sparkle!

We are looking for an experienced, passionate and hands-on Executive Housekeeper to join our leadership team at Rusacks St Andrews.

This is a fantastic opportunity for a motivated hospitality professional who takes pride in delivering exceptional standards, developing a successful team and ensuring every guest enjoys a truly memorable five-star experience.

As Executive Housekeeper, you will lead our Housekeeping Department, ensuring our beautiful guest rooms and public areas are consistently presented to the highest standards, while creating a positive, supportive and engaging environment for your team.

As Executive Housekeeper, you will take overall responsibility for the smooth and efficient running of the Housekeeping Department, leading by example and inspiring your team to consistently deliver exceptional standards.

• Leading, motivating and developing the Housekeeping team, creating a positive culture of teamwork, pride and accountability.

• Overseeing the daily operation of the department, ensuring all guest bedrooms, bathrooms and public areas are maintained to exceptional five-star standards.

• Conducting regular room inspections and quality checks to ensure brand standards are consistently achieved.

• Managing departmental rotas, staffing levels, payroll and productivity in line with operational requirements and budget expectations.

• Recruiting, onboarding, training and developing team members, supporting their ongoing performance and career progression.

• Managing housekeeping supplies, linen, guest amenities and stock levels, ensuring effective cost control without compromising quality.

• Working closely with Front Office, Maintenance and other departments to ensure seamless room readiness, guest satisfaction and efficient hotel operations.

• Identifying maintenance concerns and ensuring repairs and defects are reported and followed up promptly.

• Ensuring compliance with health and safety, COSHH, hygiene and company policies and procedures.

• Managing guest feedback and responding professionally to any housekeeping-related concerns, ensuring effective service recovery.

• Continuously reviewing departmental procedures and identifying opportunities to improve efficiency, productivity and the overall guest experience.

• Taking a hands-on approach when required, supporting the team during busy periods and leading by example.

We're looking for an enthusiastic, organised and experienced Housekeeping leader who is passionate about hospitality, has exceptional attention to detail and genuinely enjoys supporting and developing people.

• Previous experience in a senior Housekeeping role, ideally within a luxury, four-star or five-star hotel environment.

• Strong leadership and people management skills, with the ability to motivate, coach and inspire a team.

• A genuine passion for delivering exceptional cleanliness, presentation and guest service standards.

• Excellent organisational skills, with the ability to manage competing priorities in a busy hotel environment.

• Experience managing departmental budgets, payroll, stock control and operational efficiency.

• A proactive, solutions-focused approach and the confidence to take ownership of departmental performance.

• Strong communication skills and the ability to build positive working relationships across departments.

• A sound understanding of health and safety requirements and housekeeping best practices.

• Flexibility to work in line with business needs, including weekends and bank holidays.

Most importantly, we're looking for someone who leads by example, takes pride in their department and understands that a happy, supported team is key to delivering an outstanding guest experience.