Retail Sales Assistant in Farnborough

Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parenting journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.

THE ROLE OF RETAIL SALES ASSISTANT

Our Sales Assistants are the first person to welcome and acknowledge a customer when they enter our stores, with the ability to have the greatest impact on the customer's brand experience.They warmly engage all customers in conversation in order to gain a better understanding of their needs and provide customers with compelling solutions utilizing their best-in-class product knowledge. Through passion, enthusiasm and drive, Sales Assistants are key brand ambassadors and can have a direct impact on the overall success of the Store.

This Retail Sales Assistant opportunity covering 16 hours per week, shifts being

• Tuesday 12-4
• Thursday 10-2
• Friday 2-6
• Saturday 10-2

Role & Responsibilities

• Welcome all customers into our stores and establish customer's needs, providing product demonstrations that are accurate in content and inspirational in presentation.
• Confidently closes sales and offers our customer additional products to complement their purchase
• Consistently achieves individual KPI's
• Is able to drive their personal performance and articulate how they improve their performance
• Has an understanding of the business strategy, brand values and competitors
• Can follow visual guidelines and implement them in all category areas, including setting the store up for trade
• Positively promotes trust pilot, asking for feedback and consistently receives named feedback on trust pilot
• Positively askes for customer details at every opportunity and has a good data capture rate
• Actively sells and delivers our Buying for Baby experiences
• Knows all products, in all categories and can demonstrate this
• Consistently delivers sales
• Drives and takes ownership for own development and progression
• Supports and helps other colleagues and demonstrates a positive attitude towards others

Mamas & Papas (Farnborough Store)

Unit 1, Blackwater Shopping Centre
Farnborough
GU14 8BL

• Experience of working within a retail environment
• Experience providing first-class customer experience
• Shows commitment to the company and enthusiasm for their role and goes above and beyond where required
• High level of energy and enthusiasm.
• Working on own initiative
• Passionate and eager to deliver first class skills customer service