Retail Store Supervisors

Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.

Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas London Colney store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.

This Store Supervisor opportunities are

Role & Responsibilities

• Support the Store and Deputy Manager in driving sales, profitability and overall store performance.
• Analyse sales trends and KPIs, identifying opportunities to improve commercial results and customer experience.
• Lead by example on the shop floor, delivering exceptional customer service and sales excellence.
• Ensure visual merchandising standards and store presentation are maintained to the highest level.
• Coach, develop and motivate team members to maximise individual and team performance.
• Support the onboarding and training of new employees, helping to create a positive and engaging workplace culture.
• Help communicate company initiatives, objectives and key updates to the wider store team.
• Ensure compliance with company policies and procedures, including stock control, cash handling, payroll and Health & Safety.
• Support operational activities, including stock deliveries and maintaining efficient back-of-house standards.
• Act as a role model for customer service, teamwork and operational excellence across the store.

Mamas & Papas at M&S

Colney Fields Shopping Park

Barnet Road

Colney (London)

St. Albans

• Perm - 20hrs, across 3 days
• Temp - 16hrs, across 3 days

• Experience of working within a retail environment
• Experience providing first-class customer experience
• Shows commitment to the company and enthusiasm for their role and goes above and beyond where required
• High level of energy and enthusiasm.
• Working on own initiative
• Passionate and eager to deliver first class skills customer service