Customer Services Assistant (Long Sutton Coffee Shop)

Salary

£12.86 per hour

About the role:

What if every shift gave you the chance to brighten someone's day, create a welcoming space and be part of somewhere your local community enjoys visiting?

At Lincolnshire Co-op, our coffee shops are places where people can take a break, catch up with friends or simply enjoy a little moment in their day. As a Customer Services Assistant, you'll help make every visit a great experience, bringing friendly service, quality food and drinks and a warm welcome to every customer.

Making every visit a little brighter

No two days are ever quite the same. One moment you'll be preparing coffees and serving delicious food, the next you'll be chatting with customers, keeping the coffee shop looking its best or making sure everything is ready for the next busy period.

Whether someone is stopping by for their morning coffee, meeting a friend for lunch or grabbing something to go, you'll play an important part in making their visit enjoyable. You'll get to know regular customers, build relationships and become a familiar, friendly face within the community.

What you'll be doing

As a Customer Services Assistant in our Coffee Shop, you'll:

• Welcoming customers and providing friendly, helpful and efficient service, making sure everyone feels valued.

• Preparing and serving a range of hot and cold drinks and food, following our recipes, food safety procedures and quality standards.

• Keeping the coffee shop clean, tidy and inviting, making sure displays, seating areas and equipment are well maintained.

• Working closely with your colleagues to keep everything running smoothly, support busy periods and help create a positive team environment.

Why you'll love it

This is a role for someone who enjoys meeting people, takes pride in delivering great service and loves being part of a busy, friendly team. You'll have the opportunity to learn new skills, develop your confidence and build experience in food and drink service, with training and support along the way.

Because at Lincolnshire Co-op, it's about more than what's in the cup. It's about the people we meet, the communities we support and the little things that make someone's day.

INDMP

About You

The Friendly face that makes every visit speical!

We're looking for someone who enjoys being part of a team, loves interacting with customers and takes pride in creating a great experience every time someone visits our coffee shop.

You'll fit right in if you...

• Enjoy helping people and making customers feel welcome.

• Communicate confidently and build positive relationships.

• Have a positive attitude and enjoy working as part of a team.

• Can stay organised, adaptable and focused in a busy environment.

• Are keen to learn new skills, from preparing drinks and food to delivering great customer service.

The difference you'll make

Our coffee shops are more than places to grab a coffee. They're places where people can relax, catch up with friends and feel part of their local community.

As a Customer Services Assistant, you'll help create:

• Friendly, memorable experiences for every customer.

• A welcoming, clean and well-presented coffee shop.

• Great quality food and drinks, prepared and served with care.

• Strong relationships with customers and colleagues.

• A positive atmosphere that makes people want to come back.

Most importantly, you'll play a part in our purpose of bringing together energy, ideas and resources to make life better in our communities.

What's in it for you?

Alongside the opportunity to work for a business that genuinely puts people and communities first, you'll enjoy:

• Up to 30 days annual leave (pro rata), including bank holidays.

• A pension scheme with up to 12% employer contributions.

• Generous colleague discounts across our family of businesses.

• Annual discretionary colleague bonuses to reward you for your hard work.

• Opportunities to get involved in community initiatives.

We're proud to be an Investors in People Platinum employer, committed to helping colleagues grow, develop and thrive in their careers.

Ready to join us?

Whether you're preparing someone's morning coffee, serving a lunchtime treat or simply sharing a friendly smile, you'll be helping make someone's day a little brighter.

If you're looking for a role where people, teamwork and community matter, we'd love to hear from you.

A full job description is available to download on this page, including further details about the responsibilities, experience and skills required for the role.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.