IT Infrastructure Analyst

Technology works best when everything behind it works together.

From servers and storage to networks, cloud services and telephony, our infrastructure provides the foundations that colleagues across Lincolnshire Co-op rely on every day.

We're looking for an IT Infrastructure Analyst to join our Support Centre team in Lincoln, helping to keep that technology secure, resilient and performing at its best.

This is a hands-on role for someone who enjoys solving problems, improving services and getting stuck into technology. You'll play an important part in keeping our infrastructure running smoothly while helping us evolve the technology that supports our diverse family of businesses.

Because great IT isn't just about keeping systems running.

It's about making sure people can keep doing what they do best.

You could be investigating an infrastructure incident, monitoring the performance of our systems, supporting a major change or working with a supplier to resolve a complex issue. You might be maintaining technology in our server room, supporting Azure Cloud services or travelling to another site to carry out essential maintenance or an installation.

You'll work across a broad technology landscape, including Microsoft and Windows Server technologies, Azure Cloud, physical infrastructure, hypervisors, storage, networking and telephony.

Alongside the day-to-day, you'll have the opportunity to contribute to projects and service improvements-helping us introduce new technology, strengthen resilience and find better ways of working.

And you won't be doing it alone.

You'll work closely with colleagues across Information Systems, teams throughout the Society and our third-party suppliers, bringing your technical expertise and problem-solving skills to the challenges that matter.

You'll take ownership of keeping our core infrastructure reliable and available, while helping us continuously improve the services we provide.

You'll focus on:

• Supporting and maintaining core server, storage, networking and infrastructure services within an ITIL-aligned environment, while monitoring performance and proactively identifying potential issues
• Investigating incidents and escalated issues, supporting major incident resolution, Root Cause Analysis and second-line infrastructure support
• Supporting infrastructure changes and technology projects, working with colleagues, suppliers and third parties to resolve complex issues and maintain service continuity
• Maintaining clear technical documentation, identifying opportunities to improve infrastructure performance and availability, and continuing to build knowledge through training, new technologies and industry best practice

Because this role isn't simply about fixing what's broken.

It's about understanding what's behind the problem, finding a better way forward and helping build infrastructure that people can rely on.

And ultimately, your work will help us deliver our purpose: bringing together energy, ideas and resources to make life better in our communities.