Customer Experience Graduate Programme

Salario

£40,000 per annum*

*plus an additional 10% non-contractual London Weighting allowance.

Summary

£40,000 pro rata* | 23 month Fixed Term Contract | 30 days holiday (pro rata) | 10% in-store discount

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work.

Redesign retail. Reimagine customer experience. Kickstart your journey in retail! Our Customer Experience team is all about making our stores work better for our customers, our colleagues and for Lidl. From store layout design and refits to enhancing the customer experience through technical innovation, this team plays a key role in shaping the future of our stores. Whether implementing self-checkouts, optimising customer journeys, or driving sales through smarter store layouts, they are at the forefront of retail innovation and operational excellence, providing the perfect environment to lay your professional foundation.

Setting the stage for your success, the Lidl Customer Experience Graduate programme will take you through a fast-paced and hands on 23-month development programme. You'll gain experience in our stores and Head Office, working on real projects that shape how millions of customers shop every week. Whether it's redesigning store layouts, rolling out new technology and equipment or leading change initiatives, you'll be making an impact from day one accelerating your growth right from the start. You'll also play a key role in space planning, deciding where to merchandise Lidl products to maximise sales and create the best customer shopping experience. You'll need to be organised, solutions focused, and passionate about improving customer experience through data driven decisions.

If you're ready to take ownership, lead projects and help shape the future of retail, come and join our Customer Experience Graduate programme and take that exciting first step in your career! We look forward to seeing your application.

The process will also include a video interview and face-to-face assessment centre held in our Head Office in Tolworth on 09/12/2026. We look forward to receiving your application.

What you'll do

• Take on real project responsibility and make a tangible difference to our customers and business

• Be responsible for and be at the forefront of technical retail innovation

• Conduct thorough competitor analysis to ensure we remain relevant and competitive

• Liaising with internal and international departments, and external business partners

• Work as part of a team, but be equally happy working independently on projects

• Gain exposure and understanding of wider Lidl departments

• Work collaboratively with our Buying team to ensure strategic reviews of product ranges, to make informed merchandising decisions

• See the impact of your merchandising decisions across all Lidl stores

• Presenting to senior stakeholders on a regular basis

• Use sales performance, market trends, customer feedback and business insights to make informed decisions that enhance the customer experience

• Collaborating closely with the Insights team

• Spin lots of plates at any one time - striving under pressure & multi-tasking is your thing!

What you'll need

• Achieved a 2:2 or higher in a Bachelor's Degree

• Are eligible to work in the UK on a full-time basis and able to provide proof when required

• Able to commute/relocate within a reasonable commute to our Head Office in Tolworth, South West London

• Strong analytical skills and ability to interpret data

• Be assertive and confident

• Business-minded approach; commercially savvy and resilient

• Strong communicator and confident presenter

• Get inside the minds of our customers and uncover what really matters to them

What you'll receive

• 30 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced professional development and mentoring
• Exposure to senior stakeholders and cross-functional teams across the business
• Plus, more of the perks you deserve

*plus an additional 10% non-contractual London Weighting allowance.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

If you're ready to get stuck in, begin your professional journey and make a real difference, find your place at Lidl and