Customer & Field Marketing Coordinator

We are looking for a Marketing Coordinator to join our team on a 15 month fixed-term contract to provide maternity cover. This is an exciting opportunity for a highly organised, proactive, and enthusiastic individual to support our Retail Sales and Marketing teams.

In this role, you will play a key part in delivering excellent support across customer enquiries, sales team requests, retail marketing activities, events, and marketing projects. You will help ensure our marketing resources, campaigns, and communications are delivered efficiently, accurately, and in line with our brand standards.

The successful candidate will be a confident communicator with excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities while building positive relationships across the business.

How You Will Contribute

As a Marketing Coordinator, you will provide essential support to ensure our marketing activities run smoothly and effectively. Working closely with internal teams, customers, retailers, and suppliers, you will help deliver engaging marketing initiatives that support our commercial objectives and enhance the customer experience.

Success in this role comes from being organised, proactive, customer-focused, and able to build strong working relationships. You will enjoy managing a variety of tasks, take pride in delivering excellent service, and bring a positive approach to supporting both colleagues and customers.

• Providing responsive and professional support to both customers and sales colleagues, ensuring marketing requests are managed efficiently and delivered to a high standard.
• Act as a key point of contact for day-to-day customer and sales team marketing enquiries.
• Coordinate requests for marketing materials, samples, merchandise and promotional support.
• Liaise with internal teams and external suppliers to ensure requests are delivered accurately and on time.
• Provide general administrative and coordination support for field marketing activities.
• Supporting the successful delivery of retail marketing initiatives, promotional campaigns and in-store activities that drive brand awareness and customer engagement.
• Support the planning and implementation of retail marketing activations, promotional campaigns and in-store initiatives.
• Coordinate point-of-sale (POS) materials, branded displays and promotional assets for retail partners.
• Liaise with sales teams and suppliers to ensure marketing materials are delivered on time.
• Track activation progress and provide updates to relevant stakeholders.
• Helping to maintain and distribute high-quality marketing materials that ensure brand consistency and support commercial success.
• Coordinate the production, distribution and replenishment of marketing collateral, including brochures, price lists, branded toolkits and promotional materials.
• Maintain and update marketing assets to ensure information is accurate, consistent and aligned with brand guidelines.
• Manage requests for branded merchandise and marketing toolkits.
• Support stock monitoring, ordering and distribution of marketing materials.
• Providing coordination and administrative support for customer events, trade exhibitions, showroom activities and learning initiatives.
• Assist with the coordination of customer events, trade shows, retailer activities and internal events.
• Organise event materials, merchandise, signage and promotional assets.
• Provide marketing and administrative support for showroom and academy activities, excluding technical product-related responsibilities.
• Liaise with relevant teams and suppliers to ensure activities run smoothly.
• Ensuring marketing operations are well organised, accurately recorded and effectively monitored.
• Support purchase orders, invoice processing and supplier coordination.
• Maintain accurate records of marketing requests, activities and material distribution.
• Assist with tracking marketing expenditure and preparing basic reports.
• Provide general administrative support across marketing projects and initiatives.

• Positive, enthusiastic and approachable with a willingness to help others.
• Customer-focused with a proactive, can-do attitude.
• Highly organised, dependable and able to manage competing priorities.
• Comfortable working in a fast-paced and changing environment.
• A collaborative team player who can also work independently.
• Creative flair with an eye for presentation and brand consistency.

Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.

• Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners.
• People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered.
• Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding.
• Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day.

Why Join Us

We're more than just a flooring company; we're a community of passionate, innovative people who love what we do and have fun doing it. We know that engaged employees create great work, so we make sure our teams are well looked after with a wide range of rewards and benefits, including:

• Flexible and hybrid working
• Employee discounts on our stunning floors
• Health cash plan
• 24 days holiday plus 1 day for your birthday - and more days as you grow with us
• Enhanced pension, maternity, paternity, and sick pay
• Learning and development opportunities to support your career journey
• A paid volunteering day to give back to your community
• Competitive bonus and commission schemes
• Regular employee awards with up to £1,000 monetary prizes
• Access to an employee benefits platform packed with national discounts

We're committed to building a diverse, inclusive workplace where everyone feels valued and supported. As a proud Armed Forces Covenant Silver Employer and Disability Confident Committed organisation, we welcome applicants from all backgrounds.

Karndean Designflooring UK is based in Evesham, Worcestershire - with three modern sites designed to inspire creativity and collaboration.

If you need any reasonable adjustments during the interview process, just let us know - we're here to help.