Senior Administrator - Customer Relations

EMPLOYMENT TYPE : Permanent

DEPARTMENT : Employer Solutions

DIVISION : Institutional Client Services

WORKPLACE STRUCTURE : Hybrid

ROLE OVERVIEW

PURPOSE OF JOB

Employer Solutions (ES) provide offshore employee benefit administration and trustee services in Jersey, Guernsey, Isle of Man and Dubai as well as onshore employee benefit services via our hubs in the UK, for a large and varied portfolio of employee benefit trusts, deferred compensation arrangements, share plans and international retirement and savings plans.

The role holder will contribute to the effective running of the department by co-ordinating Employer Solutions' committees and projects and by providing support to the Global Head of Employer Solutions and Head of Customer Relations.

MAIN RESPONSIBILITIES AND DUTIES

• Act as co-ordinator and, where appropriate, project manager for Employer Solutions projects, initiatives and technology platforms.
• Assist in setting up internal webinars, events and presentations for ES' employees, clients and intermediaries.
• Act as secretary for Employer Solutions' committees, including scheduling of monthly and quarterly meetings and the preparation of minutes and ownership of associated SharePoint sites.
• PA support to Global Head of ES and a team of Senior Directors (to include the management of expense payments, booking travel, administration and diary management).
• Co-ordination of ES wide staff events and communications, such as town halls and quarterly updates, including preparation of presentations and meeting rooms.
• Scheduling and preparation of quarterly board level reports through the collation of committee updates and reports, liaising with key internal stakeholders.
• Co-ordinate and circulate monthly and quarterly Key Risk Indicators to senior management.
• Assist with invoicing for the department.
• Co-ordinate and complete client due diligence questionnaires (DDQs) and related information requests.
• Support Employer Solutions governance and operational processes.
• Ad-Hoc office management tasks as required by the Senior Management team.
• Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Adhere to the JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• Excellent communication skills (both written and oral).
• At least 2-3 years of experience in a busy administrative corporate role.
• Excellent attention to detail.
• Good IT skills.
• PA / secretarial experience is desirable.
• Excellent organisational skills.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.