Service Advisor - Volkswagen

• £28,000 basic salary (depending on experience) + £6,000 bonus
• 31 days holiday, rising to 33 with service
• Birthday off - an extra paid day to celebrate
• Company pension scheme
• Staff discounts on vehicles, servicing, parts & labour
• Retail & lifestyle discounts via our benefits platform
• Dentist on Demand access
• Optional healthcare cash plans
• Industry leading training + clear career progression opportunities

At Johnsons Cars, we don’t just sell vehicles we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award-winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.

We’re looking for an experienced Service Advisor to join our Volkswagen dealership in Birmingham

• Delivering exceptional customer service at every stage of the aftersales journey
• Booking in vehicles, scheduling work, and managing workshop diaries
• Providing accurate estimates for servicing and repairs, including timescales and costs
• Keeping customers fully informed with clear and timely updates
• Promoting additional products, services, parts, and accessories where appropriate
• Ensuring all customer expectations are met and exceeded

• Strong communication skills, both face-to-face and over the phone
• A target-driven mindset with the ability to maximise sales opportunities
• Excellent organisational skills and ability to work in a fast-paced environment
• A professional, customer-focused approach

You’ll be joining a supportive, fast-paced team where performance is recognised and rewarded, with genuine opportunities to develop and progress your career.

Apply now and take the next step in your automotive career with Johnsons Cars.