Operations Specialist

On-site in London·Added 3 days ago (last checked 6 Nov)

International SOS

12 open roles

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Our summary

Work mode: On-site, London
Closing date: Apply by Monday 7 December
Commute: Cycle to work and season ticket loan

Skills

Nice to have

Customer Service

Requirements

What we're looking for

In order to be successful as an Operations Specialist you will need:

Excellent communication skills (verbal and written)
Critical thinking and organisational skills to handle a variety of situations
Naturally sympathetic with determination to help people
The ability to take ownership of protecting data and process integrity
Confidence in using Microsoft Office
Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
Educated to A' Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred

Pay & benefits

What you'll get

Starting Salary is £29,638 per annum, eligible for overtime allowances and salary increases based on performance
Structured career development track, with opportunities for progression
Shifts are 3 days on, 4 days off weekly

-18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave

A day's leave for your birthday
Private health care, dental cover, pension scheme, life insurance, paid volunteering day
Subsidised staff cafeteria and free tea, coffee and fruit
Discount schemes (Cycle2work, season ticket loans, gym discounts)
Access to our Employee Assistance & Employee Support Programme
Access to Chiswick Business Park Enjoy Work events
Start date: 4th Jan 2027 (flexible)

The role

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we're looking for talented individuals to join our team and make a difference.

International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick

What you'll do

Demonstrate a caring attitude when answering queries with the objective of exceeding expectations
Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
Assess situations, co-ordinate medical care and communicate logistics across the world
Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

Additional information

Looking for a position where your curiosity and investigative skills can make a real impact?

Additional information

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

About International SOS

Industry: Health & Security Services

In their own words

About the company & team

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.

All open roles at International SOS