Night Receptionist

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Salary: £32,000 + Excellent Benefits

Hours: 40

Role: Night Receptionist at The Imperial

Location: Bloomsbury, London

We're looking for a sharp, calm and guest-focused Night Receptionist to keep our hotel running smoothly while the city sleeps. You'll be the reassuring overnight presence that delivers seamless service, keeps guests safe and ensures every detail is ready for the next day.

• Manage night operations confidently, ensuring smooth handovers and consistent standards.
• Use Opera, Knowcross and Micros systems to support guest arrivals, departures and overnight tasks.
• Complete income audits, safety checks and early-morning call requests.
• Deliver warm, attentive service - checking guests in/out, assisting with luggage and providing information.
• Maintain high standards of cleanliness across public areas during quieter periods.
• Resolve guest requests and issues with confidence, professionalism and urgency.
• Support the night team with coaching, service delivery and departmental procedures.

• Experienced in customer-facing roles, confident resolving issues face-to-face or over the phone.
• Calm under pressure, attentive and able to communicate clearly in English (CEFR B2).
• Skilled with MS Office and comfortable learning hotel systems.
• Bonus: Opera/PMS experience, strong admin skills and hospitality training.