F&B Server - Bell Room

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Salary: £28,988 + Excellent Benefits

Hours: 40

Role: F&B Server Bell Room Attendant at The Imperial Hotel

We're looking for a warm, reliable and guest‑obsessed Room Service / Bell Room Attendant to deliver exceptional in‑room dining and front‑of‑house support. You'll be one of the first faces guests meet - and one of the last they remember.

• Deliver room service orders promptly, presenting trays and trolleys with care and precision
• Assist with guest arrivals and departures, handling luggage confidently and safely
• Keep the bell room and service areas organised, clean and ready for the next arrival
• Respond swiftly to guest requests - from amenities to guidance - ensuring each interaction feels thoughtful and personal
• Support the setup and breakdown of in‑room dining equipment
• Maintain hygiene, safety and brand standards across guest‑facing and back‑of‑house areas
• Protect guest property with care, discretion and full compliance with security procedures
• Provide clear, friendly guidance - whether helping guests navigate the hotel or offering local recommendations
• Assist with taxis, transfers and special requests
• Support colleagues across Front of House and F&B, especially during peak times
• Report maintenance issues promptly and participate in team briefings to help refine service flow
• Contribute ideas that enhance efficiency, service quality and the overall guest experience

• Experienced in guest‑facing hospitality or any service‑led role
• Calm, professional and confident when assisting guests
• Strong organisational skills with excellent attention to detail
• Comfortable with manual handling and safe handling of luggage, trays and trolleys
• Able to communicate clearly in spoken English
• A natural team player with a warm, reassuring presence
• Advantageous: hotel experience, familiarity with order‑taking systems, local knowledge, manual handling training, food safety or first aid qualifications

If you take pride in great service, love helping people and enjoy a role where no two days are the same, we'd be delighted to hear from you!