Hotel Security/Door Supervisor

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

Salary: Competitive + Excellent Benefits

Hours: 40

Role: Hotel Security/Door Supervisor at The Imperial

Location: Bloomsbury, London

We're looking for a calm, confident and service‑led Hotel Security/Door Supervisor to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar.

You'll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.

• Maintain a calm, reassuring and professional presence across our guest‑facing areas
• Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
• Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
• Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
• Carry out patrols, CCTV monitoring and security checks in line with established procedures
• Support crowd management during busy periods, events and group arrivals
• Work closely with duty management, bar teams and other departments to ensure seamless coordination
• Follow licensing objectives, risk assessments and life‑safety procedures at all times
• Communicate clearly with emergency services or local authorities when required
• Complete incident reports, shift handovers and daily updates accurately
• Represent the security team with a service‑focused mindset that enhances the overall guest experience

• Experienced in a security role, ideally within a hotel, hospitality or guest‑facing environment
• Calm, approachable and confident, even in high‑pressure situations
• Strong interpersonal and communication skills
• Comfortable managing high‑volume environments such as rooftop bars or busy F&B venues
• A natural team player who values professionalism and collaboration
• SIA Door Supervisor Licence (essential)
• First Aid certificate (advantageous)
• Fluent in spoken English; additional languages are welcomed

If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we'd love to hear from you!