Doorman

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Salary: £31,713.00 + Benefits

Hours: 40

Location: Bloomsbury, London

We're looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You'll be the calm, reassuring presence at our doors - greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.

• Give every guest a warm, professional welcome and guide them where they need to go
• Handle guest queries, problems or complaints with confidence and care
• Stay alert to safety, security and wellbeing - reporting issues immediately to the Duty Manager or relevant leaders
• Liaise with emergency services when required and support the team during critical situations
• Assist guests with luggage, directions and general support throughout their stay
• Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment
• Investigate noise, disruption or incidents with professionalism
• Help keep forecourts, entrances and public spaces clear, tidy and guest‑ready
• Support check‑in with self‑check‑in devices, key distribution and guest communication
• Work closely with all hotel departments to ensure guest expectations are exceeded
• Participate in staff training and help onboard new team members
• Carry out additional tasks to maintain high standards throughout the hotel

• Excellent communicator with experience handling customer issues face‑to‑face and over phone/email
• Calm under pressure, confident in difficult situations and naturally guest‑focused
• Comfortable using MS Office and able to communicate in English to CEFR B2 level
• Ideally experienced in a Security, Concierge or Porter role in hospitality
• Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training

If you bring presence, professionalism and genuine warmth, we'd love to have you as part of our front‑of‑house team!

Job description and person specification