Senior Receptionist

12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next Steps: Apply today for this Front Office Senior Host/ess role and start your journey with Hyatt Hotels!

• Greet and welcome guests upon arrival, confirming booking details with accuracy and professionalism.
• Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services.
• Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback.
• Coordinate with housekeeping to ensure guest rooms are prepared and maintained to the highest standards for incoming arrivals.
• Work collaboratively with other departments, such as housekeeping, engineering, and food & beverage, to address and fulfil guest needs, requests, and inquiries.
• To be certified Departmental Trainer for the Front Office, supporting the onboarding of new starters as their designated buddy to ensure confidence in their role, systems, and service standards.

Hyatt Regency London Olympia is part of the transformation of Olympia into London's newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand-new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London.

Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. Having recently opened, the hotel presents an exciting opportunity to join a growing team and help shape the future of this landmark hotel.

Duties and responsibilities related to the Front Office Senior Host/ess role