Team Leader

£28,392 to £31,157 a year per annum

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

AtHull University Teaching Hospitalsour staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.

We have an exciting opportunity to become a Team Leader within Patient Services, to lead and motivate our clinical administration teams within HUB 12 supporting our clinical colleagues and key stakeholders to deliver the very best care for our patients.

You will support the Hub managers with their work whilst supporting & motivating your team, you will work at Hull Royal Infirmary Hospital site although some cross site working over Castle Hill Hospital will be expected.

You will oversee the Outpatient Departments and the Appointment and Referral Centre adhering to performance targets and identifying continuous service improvements.

You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team.

If you are an external applicant, you will be required to start on the second working Monday of the month to ensure you are welcomed into the trust and are provided with the best experience possible. This will be via the Patient Services induction training plan.

If you are an internal applicant you must have approval to apply from your line manager.

• Can motivate and inspire teams to do the right things for our patients every day
• Is passionate about what you do and takes pride in delivering the very best work
• Has excellent verbal and written communication skills with a confident telephone manner
• Has a good understanding of and strong interest in the NHS
• Has experience of working effectively with minimal supervision
• Thrives on a challenge
• Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
• Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
• Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
• Uses their initiative and can think on their feet

We know that investing in our staff's development, supporting and caring for them, will enable them to deliver great care, with commitment, compassion and courage. You will enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress

• ALL sections of application form FULLY completed
• Good Standard of higher education including GCSE level or equivalent, Maths and English Language
• Level 4 qualification in Administration or management
• Experience of providing a service to patients/customers
• Experience of Microsoft Office products
• Experience of supervising a team
• Understanding of the clinical administration pathway
• Experience of conflict resolution
• Experience of working within the General Data Protection Regulations 2018
• Experience of using electronic systems
• Team working
• Good Organisational skills
• Knowledge of Referral to Treatment rules and guidelines
• Ability to prioritise team workload
• Good understanding of the NHS Agenda
• Knowledge of, and adherence to, General Data Protection Regulations
• Good keyboard skills
• Ability to communicate effectively using a variety of media
• Proven experience of working to deadlines
• Problem solving abilities
• Proactive and able to work on own initiative
• Professionalism
• Caring
• Honest
• Accountable
• Drive for Excellence
• Interested in personal development.
• Flexible approach to hours and conditions
• Can travel to all sites

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hull University Teaching Hospitals NHS Trust

Castle Hill Hospital

Cottingham

Hull

United Kingdom

United Kingdom

https://www.hey.nhs.uk/ (Opens in a new tab)

10 November 2026

Agenda for change

Band 4

Fixed term

18 months

Full-time

356-26-8421567

Castle Hill Hospital

Cottingham

Hull