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Hub Manager

On-site in Cottingham·Full-time·Added today (last checked 10 Nov)

Hull University Teaching Hospitals NHS Trust

44 open roles

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Our summary

Salary: £32,073 - £39,043 a year
About £2,220 - £2,640 a month after tax.
Contract: Full-time
Closing date: Apply by Tuesday 24 November
Holiday: 27 days holiday + bank holidays

Skills

Nice to have

Surgery

The role

Job summary

We have an exciting opportunity within the Patient Services Team for a Hub manager. (Hub12 Shared Services)

You will be responsible for proactively managing the administration team, including Outpatients Department, Appointments and Referral Centre, Data Quality and Patient Access Team. Focus will be on ensuring the hub is meeting the expected KPI's and identifying continuous service improvements.

You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team.

As an advocate for the clinical administration service, you will be a visible role model promoting the work and achievements of our teams.

You will be required to work at Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

If you are a external candidate you will be required to start on the second Monday of the month to join the Patient Services induction week.

If you are an internal candidate you must have approval from your line manager to apply for this post.

Main duties of the job

If you are someone who;

Can motivate and inspire teams to do the right things for our patients every day
Is passionate about what you do and takes pride in delivering the very best work
Has excellent verbal and written communication skills with a confident telephone manner
Has previous experience of managing a team
Has a good understanding of and strong interest in the NHS
Has experience of working effectively with minimal supervision
Thrives on a challenge
Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
Uses their initiative and can think on their feet

Then we'd love to hear from you!

We know that investing in our staff's development, and supporting and caring for them, will enable them to deliver great care; with commitment, compassion and courage. You will be able to enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress.

The benefits are also great too with a starting salary of £32,073, rising with regular increments. 27 days annual leave plus bank holidays upon entry and eligibility to join the NHS pension scheme as well as many other benefits.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

ALL sections of application form FULLY completed

Education/ Qualifications

Essential

Degree or equivalent level of knowledge
Management/Team leader qualification or willing to work towards

Knowledge, Training & Experience

Essential

Experience of providing a service to patients/customers
Experience of Microsoft Office products
Experience of managing a team
Understanding of the clinical administration pathway
Experience of conflict resolution
Experience of working within the General Data Protection Regulations 2018
Experience of using electronic systems
Experience of working in a multi-disciplinary team

Desirable

Experience of managing the administration department in an NHS Organisation
Experience of the Clinical administration pathway
Project/Change Management Experience

Communication and Interpersonal Skills

Essential

Team working
Good Organisational skills
Knowledge of Trust Access Policy
Knowledge of Referral to Treatment rules and guidelines
Ability to prioritise team workload
Good understanding of the NHS Agenda
Knowledge of, and adherence to, General Data Protection Regulations
Good keyboard skills
Ability to communicate effectively using a variety of media
Proven experience of working to deadlines
Problem solving abilities
Knowledge of leadership
Proactive and able to work on own initiative

Desirable

Ability to analyse data
Ability to manage a budget
Previous NHS experience

Special Attributes and other

Essential

Professionalism
Caring
Honest
Accountable
Tenacious
Drive for Excellence

Other Requirements

Essential

Interested in personal development.
Flexible approach to hours and conditions
Can travel to all sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.