Head of Customer and Strategy Performance and Planning

We are looking for an experienced and highly credible leader who is comfortable working at the heart of a senior leadership team in a fast-paced and evolving environment. You will be a strategic thinker with strong planning and organisational skills, able to bring clarity to complex issues, provide constructive challenge, and influence senior stakeholders to achieve shared goals. You will be equally confident analysing performance, financial and risk information as you are building relationships, leading teams and communicating with impact. Most importantly, you will be motivated by the opportunity to shape the future direction of Customer & Strategy Group, support delivery of Strategy 25+, and help create the conditions for successful change across HM Land Registry. Excellent stakeholder engagement, influencing skills and proficiency in Microsoft 365 and SharePoint are essential. Confidence in using Copilot and/or other accepted AI agents to support efficiency and delivery is also desirable.

We'll assess you against these technical skills during the selection process:

• Business or Project Management qualification or extensive experience of supporting senior leaders in business/project management and delivery

£64,059

(Croydon £68,956)

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £64,059, HM Land Registry contributes £18,557 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity - we value honesty, trust and doing the right thing in the right way.
• We drive innovation - we are forward-thinking, embrace change and are continually improving our processes.
• We are professional - we value and grow our knowledge and professional expertise.
• We give assurance - we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Strategy

HM Land Registry (HMLR) is delivering an ambitious organisational transformation to achieve the strategic priorities set out in our Strategy 2025+, and Customer & Strategy Group is at the heart of this. Customer & Strategy Group exists to present the voice of the customer and set direction for HMLR by combining customer insight, stakeholder understanding and design expertise, and turning it into services people can use and trust. As Head of Customer & Strategy Performance and Planning, you will help turn ambition into delivery by leading business and financial planning, performance reporting and risk management across the Group.

If you are a strategic thinker who enjoys bringing clarity, momentum and challenge to complex priorities, this role offers the opportunity to make a visible difference. You will support senior leaders across Customer & Strategy to deliver Strategy 25+ and our ambitious business plan, while playing a key role in shaping the Group's plan for the next three years and beyond. You will also help influence leadership culture, strengthen how we plan and perform, and support positive change across Customer & Strategy and HMLR.

• Lead the coordination and delivery of business planning across the Customer and Strategy Directorate, ensuring plans, priorities and performance measures are aligned and effectively managed.
• Provide high-quality performance reporting and insight to senior leaders, supporting effective decision-making and delivery of strategic objectives.
• Oversee financial planning and forecasting activities, working closely with finance partners to ensure risks, pressures and opportunities are understood and managed.
• Drive effective risk management and business continuity arrangements, ensuring risks are identified, mitigated and monitored in line with corporate requirements.
• Build strong relationships across HMLR to gather intelligence, coordinate activity and support delivery of Strategy 25+ priorities.
• Lead the preparation of high-quality reports, briefings and presentations for senior governance forums, including Executive Committee and Land Registration Board.
• Manage and develop a small team, creating an inclusive environment that supports high performance and continuous improvement

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.

The role requires monthly travel with possible overnight stays to other HMLR offices.

HMLR expect everyone to spend at least 60% of their working time in the office.

Please see attached job description and candidate pack.

Permanent

Full-time, Part-time

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG1 7AU : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

472860

Grade 7

1

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace
• Leadership
• Seeing the Big Picture

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