Team Leader

· Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.

· Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

· Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

· Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

· Confident in analysing data to make informed decisions to improve and maintain performance.

· Ability to use IT and learn new systems.

£29,303 - £31,061

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we'll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Please refer to Job Description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success. We're looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based in Northampton County Court, 85-87 Lady's Lane, Northampton, NN1 3HQ. Travel to Wellingborough Magistrates' Court will be required. Therefore, the ability to drive and access to a vehicle is desirable.

Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes.

Please refer to the role profile attachment to understand more about this key leadership position.

In addition, the Team Leader will take on the accommodation liaison officer role which will include the below additional responsibilities.

• Keep colleagues (including the Judiciary and other occupiers) at site informed on building related issues, such as upcoming works, visits, escalations, complaints and project works.
• Work with the HMCTS Facilities Management Team to ensure that outstanding issues are escalated promptly and appropriately.

· Ensure that all minor works are logged with the FM and Security Helpdesk in a

timely fashion, using the online tools where possible.

• Monitor the impact and effect of problems and issues to site operations, raising

accordingly and attending Facilities Management meetings where appropriate.

• Carry out Health and Safety walkarounds, audits and risk assessments (appropriate training will be provided)
• Submit health and safety returns.
• Work with HMCTS Facilities Management Team to ensure the scope of minor

work and projects are accurate, aiming to minimise the operational impact.

• When required, undertake Security related tasks, (inc. conducting Panic Alarm

Checks and booking of Ad-Hoc Security, where required and approved by FM).

• Being mindful of Sustainability related targets and how your site can assist.

Permanent

Flexible working, Full-time, Part-time

Standard full time working hours are 37 hours per week Monday to Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.

This position is based at
NORTHAMPTON COMBINED NORTHAMPTON, NN1 3HQ

483541

Executive Officer

EO

Operational Delivery

1

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing

We'll assess you against these technical skills during the selection process:

• Could you tell us about a time when you took the lead on a project or task. What did you do and what was the result?
• Your experience and achievements will be assessed against the role requirements.

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