Head of Operations (Crime) & Head of Service Performance & Improvement (South West)

• Experience of leading people, performance and change within a complex operational environment.
• A proven track record of delivering service improvement and positive business outcomes.
• Excellent leadership, communication and stakeholder management skills.
• Strong analytical and problem-solving skills, with the ability to interpret performance information and identify strategic priorities.
• Experience of building effective relationships and influencing senior stakeholders across organisational boundaries.
• The ability to lead through others, motivate teams and deliver results in a changing environment.

£71,381 - £80,419

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £71,381, HM Courts and Tribunals Service contributes £20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Proud to serve. Proud to keep justice going.

We are excited to be offering 2 positions within our South West senior leadership team - Head of Operations for Crime and Head of Service Performance & Improvement (HoSPI).

Head of Operations Crime - Your role

The Head of Operations will undertake the strategic leadership and performance of across multiple locations, ensuring a highly effective and consistent service delivery.

The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.

As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership teams, Judges, stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.

Head of Operations will have;

• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change.

The Head of Service Performance & Improvement (HoSPI) - Your role

The Head of Service Performance & Improvement (HoSPI) is a key strategic leadership role responsible for driving service improvement, performance and change across all jurisdictions within the region. Working alongside the Regional Delivery Director, you will support the delivery of regional priorities, improve operational performance and ensure the effective implementation of new policies, processes and systems.

Your role will encompass several key aspects (but not limited to):

• Lead service improvement and change initiatives across the region.
• Work with operational and legal leaders to analyse performance and drive continuous improvement.
• Act as the link between frontline operations and national Service Owners, providing operational insight to support future service development.
• Support regional business planning and strategic delivery across all jurisdictions.
• Build and maintain strong relationships with senior stakeholders, judiciary and justice partners to deliver service improvements.
• Lead regional change teams and support the successful implementation of national and local change programmes.
• Support the effective allocation of resources and identify opportunities to improve service delivery and performance.

This position is based at ALDERSHOT COUNTY COURT ALDERSHOT, GU11 1SS, ALDERSHOT MAGISTRATES ALDERSHOT, GU11 1NY, BARNSTAPLE COUNTY COURT BARNSTAPLE EX31 1DY, BARNSTAPLE MAGISTRATES BARNSTAPLE, EX31 1DX, BASINGSTOKE COUNTY COURT BASINGSTOKE, RG21 4HG, BASINGSTOKE MAGISTRATES BASINGSTOKE, RG21 4AB, BATH COUNTY COURT BATH, BA1 1DJ, BATH MAGISTRATES BATH, BA1 5AF, BODMIN COUNTY COURT BODMIN PL31 2HJ, BODMIN MAGISTRATES BODMIN, PL31 1XQ, BOURNEMOUTH COMBINED BOURNEMOUTH, BH7 7DS, BOURNEMOUTH MAGISTRATES BOURNEMOUTH, BH1 1JH, BRISTOL CIVIL JUSTICE CENTRE BRISTOL, BS1 6GR, BRISTOL CROWN BRISTOL, BS1 1DA, CHELTENHAM COUNTY COURT CHELTENHAM, GL50 1HB, CHELTENHAM MAGISTRATES CHELTENHAM, GL50 3PF, EXETER CROWN & COUNTY COURT EXETER, EX1 1UH, EXETER MAGISTRATES EXETER, EX1 2LS, GLOUCESTER CROWN & COUNTY COURT (AND CHELTENHAM) GLOUCESTER GL1 2DE, GLOUCESTER MAGISTRATES GLOUCESTER, GL1 2HJ, HAVANT MAGISTRATES & ADO HAVANT, PO9 2AL, NEWPORT IOW COMBINED NEWPORT, PO30 5YT, NEWPORT IOW MAGISTRATES NEWPORT, PO30 5BB, NEWTON ABBOT MAGISTRATES NEWTON ABBOT, TQ12 1NG, NPS PORTSMOUTH MAGISTRATES COURT PORTSMOUTH, PO1 1DQ, PLYMOUTH COMBINED PLYMOUTH, PL1 2ER, PLYMOUTH MAGISTRATES PLYMOUTH, PL1 2DP, POOLE COUNTY COURT POOLE, BH15 2NS, POOLE MAGISTRATES COURT POOLE, BH15 2NS, PORTSMOUTH COMBINED PORTSMOUTH, PO1 2EB, SALISBURY COMBINED SALISBURY, SP1 2PN, SALISBURY MAGISTRATES GUILDHALL SALISBURY, SP1 1JH, SALISBURY MAGISTRATES MILFORD ST SALISBURY, SP1 2BP, SOUTHAMPTON COMBINED SOUTHAMPTON, SO15 2XQ, SOUTHAMPTON MAGISTRATES SOUTHAMPTON, SO17 1EY, SWINDON COMBINED SWINDON, SN1 2HG, SWINDON MAGISTRATES SWINDON, SN1 2JB, TAUNTON COMBINED TAUNTON, TA1 4EU, TORQUAY COUNTY COURT TORQUAY TQ2 7AZ, TORQUAY MAGISTRATES TORQUAY, TQ1 4BP, TRURO COMBINED TRURO, TR1 2PB, TRURO MAGISTRATES TRURO, TR1 1HZ, WESTON SUPER MARE MAGISTRATES WESTON-SUPER-MARE, BS23 1UX, WESTON-SUPER-MARE COUNTY COURT WESTON-SUPER-MARE, BS22 7BB, WEYMOUTH COMBINED WEYMOUTH, DT4 8BS, WEYMOUTH MAGISTRATES WEYMOUTH, DT4 8SU, WINCHESTER COMBINED WINCHESTER, SO23 9EL, YEOVIL COUNTY COURT YEOVIL BA20 2QD, YEOVIL MAGISTRATES YEOVIL, BA20 1SW

The successful candidates can be based in any South West region location as below but will be required to regularly travel across the region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.

Aldershot, Barnstaple, Basingstoke, Bath, Bodmin, Bournemouth, Bristol, Cheltenham, Exeter, Gloucester, Havant, Newport (Isle of Wight), Newton Abbot, Plymouth, Poole, Portsmouth, Salisbury, Southampton, Swindon, Taunton, Torquay, Truro, Weston-Super-Mare, Weymouth, Winchester, Yeovil.

483434

Grade 6

Grade 6

Permanent

Operational Delivery

Full-time

2

Please refer to Job Description

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These vacancies are full time only due to their nature. Standard full time working hours are 37 hours per week (Monday to Friday). Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

For a full job description of the roles, please read the supporting documents before applying. If you would like to discuss the roles and the responsibilities, please contact svetlana.orriss@justice.gov.uk

Please refer to Job Description

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Leadership
• Changing and Improving

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

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