Operational Support Officer

• Strong customer service skills with the ability to work in a service-led customer-facing environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilient and empathetic to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Please refer to Job Description

£25,582

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

As these roles cover a variety of duties, some positions are primarily based within the courtroom, supporting the smooth running of court proceedings, with administrative responsibilities also forming part of the role. Other positions are more administrative in nature and office-based. If you have a preference for either a courtroom-based role or a more administrative position, please let the interview panel know during your interview, and this will be taken into consideration where possible. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Duties undertaken within the Court may include, but are not limited to, the following:

• Speak publicly and manage courtroom proceedings.
• Court usher duties which include preparation and management of a courtroom by communication with court users (members of the public).
• Ensuring court video link technology is prepared and working correctly.
• Communication with stakeholders and professionals including Police, Probation Service and Solicitors.
• Administration work including pre and post court functions.

Please refer to the role profile attachment for more information.

Permanent

Full-time

These positions are based at Luton Crown, Luton, LU1 2AA. Luton Magistrates, Luton, LU1 5BL. St Albans Magistrates, St Albans, AL1 3JW. Stevenage Magistrates, Stevenage, SG1 1JQ.

• Luton Crown Court, LU1 2AA
• Luton and South Bedfordshire Magistrates' Court, LU1 5BL
• Stevenage Magistrates' Court, SG1 1XH
• St Albans Magistrates' Court, AL1 3LB
  

These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public.

If you select a magistrates court as one of your location preferences and are allocated there, you may be required to work a 5 days over 6 working days shift pattern, which can occasionally include Saturdays. Your working pattern will be confirmed by your line manager. Where you are required to work on a Saturday, you will receive a day off in lieu in line with business needs. Please note that there is no requirement to work on Sundays. While Saturday working may be required, this is expected to be occasional and based on operational requirements.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts. Where applicable, associated travel cost/time will be applied in line with organisational policies. Occasional travel across Bedford, Luton, Stevenage, St Albans and Hatfield may be required.

483270

Administrative Officer

AO

Administration / Corporate Support
Operational Delivery

12

Please refer to Job Description

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Please refer to the Technical Skills section in the Job Description

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