Operations Support Administrator

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Is comfortable with regular changes in working practices.

• Experience using SAP systems or Cambridge exam platforms.
• Familiarity with PowerBI or other data analysis tools.
• Previous experience in an education or assessment environment.

Job Title: Operations Support Administrator

Salary: £24,900 - £28,650

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Join a team that keeps education moving-your attention to detail and adaptability will help deliver world-class qualifications to learners worldwide.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We're looking for an Operations Support Administrator to provide flexible administrative support across our Education Operations teams during peak periods. You'll rotate between teams, ensuring timely and accurate completion of tasks and supporting operational resilience.

About the role

You'll take ownership of delivering agreed operational processes, champion excellent customer service, and thrive in an environment where priorities can change quickly. Collaboration is key-you'll work closely with colleagues across Cambridge International and other parts of the organisation, sharing knowledge and building strong working relationships to achieve common goals. This role offers variety, challenge, and the chance to make a real impact on our ability to deliver world-class assessments.

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

Location: Cambridge, UK - Hybrid (40-60% time in Cambridge office)

Contract: Fixed-term (1 year)

Hours: Full time, 35 hours per week

To be successful in the role, you will be:

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.