Senior Account Manager - Health

Hippo is looking for a proactive and commercially strong Senior Account Manager to help shape and grow our Health client partnerships, including work within some of our largest and most high-impact accounts including NHS England (soon to be merged into Department for Health and Social Care), Department of Health and Social Care (DHSC), NHS Business Services Authority (BSA), National Institute for Health and Care Excellence (NICE) and NHS Blood and Transplant (NHSBT) where contracts range from £1m to £40m. This role will support the overall sector as a whole, whilst also directly managing and owning part of the portfolio.

Reporting to the Client Partner, Health, you'll play a key role in delivering the commercial strategy for your clients. You'll combine sales ownership (leading smaller bids and expansions, and supporting major pursuits) with day-to-day commercial excellence across existing work: SOW management (including a 6-day SLA process), staffing forecasting, contract hygiene, and monthly reporting that reflects commercial performance, Social Value progress and value-add activity. While you will own whole accounts and feed into the healthcare strategy, this role will also embrace the day-to-day detail.

You'll work closely with Delivery, Technical, Legal, Client Ops, Resourcing and the Social Value team to keep momentum across live work and proactively set up "the next thing." Alongside the commercial responsibilities, you'll also help shape meaningful Social Value initiatives (apprenticeships, T-Level support, community engagement) and value-add activities that deepen client relationships and make a visible impact.

Role Responsibilities

Commercial Delivery & Account Management

• Own day-to-day commercial performance for your accounts: forecasting, margin awareness, renewals/extensions, and commercial issue resolution.
• Be 'the face' of Hippo for your accounts; build trusted, long-term relationships with senior client stakeholders.
• Lead the coordination and return of Statements of Work, including those under a 6-day SLA. Gather inputs from Delivery, Technical, Legal and Resourcing and consolidate them into clear, accurate and commercially sound responses.
• Work alongside delivery leadership to scope work and respond to client challenges and opportunities in a timely and coordinated manner.
• Coordinate and return Statement of Works (SOWs, including a 10-6-day SLA), consolidating Delivery/Technical/Legal/Resourcing inputs into clear, commercially robust responses.
• Maintain accurate account and pipeline information, ensuring reporting and CRM/commercial records are always current.

Sales & Growth Ownership

• Own and deliver a portion of the Health sector sales target (set by the Client Partner), converting opportunities into sales orders.
• Identify new opportunities for growth within existing accounts; plan the specific activities required to nurture these opportunities and coordinate within internal teams to build the necessary support to deliver them.
• Over time, develop strong understanding of Health sector priorities, policy context and client needs to support meaningful conversations and account planning.
• Contribute to bid responses and commercial shaping for a defined value range of opportunities (and support larger strategic pursuits led by the Client Partner).

Staffing & Onboarding

• Forecast capability demand across call-off contracts and ensure the pipeline aligns with the roles and skillsets being hired or deployed. Your focus is to facilitate SOWs starting on time with a team available, you won't be expected to interpret discipline-specific capability needs in depth, but you will work closely with Delivery to confirm requirements, timelines and readiness.
• Work with Resourcing, Delivery and Client Ops to coordinate onboarding, ensuring start dates, checks and approvals are completed so teams can begin as planned.

Social Value & Value-Add Delivery

• Work with Hippo's Social Value team to ensure all Social Value commitments made at bid stage are delivered, tracked and evidenced.
• Coordinate engaging value-add events and activities that bring teams together, build capacity. Ensure value-add initiatives are planned, progressed and clearly communicated to clients, strengthening their engagement with Hippo.
• Produce accurate monthly reports for clients capturing Social Value delivery, value-add activities, KPIs and overall account performance.