Senior User Researcher

Hippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.

As a senior consultant in user research, you'll already be an expert in your field. You'll also be a leader of people and teams, and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with clients and team members, and to develop as a leader.

[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]

What you'll do

• Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches within user research
• Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
• Line manage user researchers and advise other colleagues how to get the best from user research
• Support in recruitment, events, blog-writing and winning new business
• Promote Hippo's people-centred design offer both internally and externally