Senior UX Designer

Hi, we're Hippo.

We're a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

As a Senior Consultant, you'll already be an expert in user centred design. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

What you'll do

• Propose ideas that solve problems creatively and shape these into logical, coherent solutions that centre around user needs
• Design end-to-end user journeys that create the optimal user experience
• Use insights from user research and metrics to identify 'pain points', define and improve the design
• Explore a range of approaches to solve specific user problems and ensure that the product logically flows from one step to the next
• Produce user journeys, sitemaps, navigation schema, and annotated wireframes
• Conduct usability testing and gathering feedback
• Engage with agile, multidisciplinary teams with a user-centred design process
• Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
• Run workshops with your team and stakeholders
• Work with the Hippo design community to share best practice to ensure high standards
• Help drive our creative culture by being a highly visible advocate for all things design both internally and externally
• Map service ecosystems and define clear service propositions
• Tackle systemic, institutional problems beyond just the digital interface
• Facilitate collaborative workshops to align diverse stakeholders on service visions