Assistant Manager - Regent Tours

This role is based in our Spear Travels branch.

Full Time | 37.5 Hours per Week Competitive Salary & Unlimited Bonus Potential

If you're passionate about travel, why not come and work at Travel Weekly's High Street Agency of the Year 2026?

About the Role

We are looking for an enthusiastic and organised Assistant Manager - Groups Travel to support the growth and success of our Groups Travel business. This exciting role combines leadership, sales, customer service and operational responsibilities, helping to develop escorted tours and private group travel whilst supporting the wider branch team.

Working alongside the Manager, you will play a key role in driving sales, developing new business opportunities, maintaining strong supplier relationships and ensuring exceptional customer experiences from enquiry through to travel.

Key Responsibilities

• Support the Manager with the day-to-day operation of the Groups Travel department.

• Assist in the planning, development and promotion of escorted tours and private group travel programmes.

• Research destinations, itineraries, hotels, attractions and transport options to create exciting travel experiences.

• Build and maintain strong relationships with suppliers, coach operators, hotels and tour providers.

• Coordinate tour logistics, including itineraries, rooming lists, travel documentation and supplier payments.

• Manage group travel enquiries and oversee bookings through to completion.

• Support, mentor and motivate team members to achieve individual and departmental targets.

• Identify opportunities to grow sales and develop new group travel business.

• Create and support marketing initiatives, including brochures, social media content, promotional campaigns and customer events.

• Attend travel showcases, presentations and customer events to promote Spear Travels tours and services.

• Ensure bookings, payments and administration are processed accurately and efficiently.

• Deliver outstanding customer service via telephone, email and face-to-face interactions.

• Undertake Tour Manager duties and provide operational support on escorted tours when required.

• Deputise for the Manager in their absence.

What We're Looking For

• Previous travel industry experience, ideally within group travel, escorted tours or retail travel.

• Proven ability to deliver exceptional customer service.

• Strong organisational skills with excellent attention to detail.

• A passion for travel and creating memorable customer experiences.

• Excellent communication and relationship-building skills.

• Ability to support, motivate and develop others.

• Commercial awareness with a proactive approach to achieving sales targets.

• Confident using Microsoft Office applications.

• Experience in marketing, event planning or people management would be advantageous.

Why Should You Work for Spear Travels?

There's more to life than work, annual leave and pensions. At Spear Travels, we're committed to helping our colleagues thrive both personally and professionally. We offer:

• Excellent training and development programmes

• Career progression and promotion opportunities

• Educational and familiarisation trips

• Discounts on your own holidays

• Uncapped earning potential

• Health Care Plan

• Eyecare vouchers

• Retail and shopping discounts

• Long service awards

• Recommend a Friend bonus scheme

• Smile Rewards, a personalised Mastercard loaded with daily and monthly booking incentives

• A supportive team culture that celebrates success and encourages one another every day

We pride ourselves on delivering exceptional customer service and inspiring travel experiences, while creating a positive and rewarding place to work.

If you're a motivated travel professional with leadership potential and a passion for helping customers discover the world, we'd love to hear from you.

Spear Travels is committed to safeguarding and promoting the welfare of all colleagues. As an accredited apprenticeship provider, we undertake basic Disclosure and Barring Service (DBS) checks for relevant roles.

Data Security: All colleagues are responsible for ensuring personal and business data is handled securely and that any data breaches are reported immediately.