Customer Data Analyst

Hybrid in London·Added 22 days ago (last checked 23 Oct)

Agency

Harnham

211 open roles

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Our summary

Salary: £400 a day
Work mode: Hybrid, London
Contract: Contract role, inside IR35

Skills

Requirements

What we're looking for

Strong experience building dashboards in Tableau and working with Snowflake and SQL.
Ability to design reporting solutions from wireframes and business requirements.
Experience analysing customer, CRM, loyalty, or marketing performance data in B2C environments.
Strong understanding of customer segmentation, churn, retention, purchasing behaviour, and customer lifecycle analytics.
Knowledge of experimentation, test-and-learn methodologies, test/control design, and campaign measurement.
Ability to communicate insights effectively through data storytelling and stakeholder engagement.
Comfortable working across multiple industries and translating complex business challenges into analytical solutions.
Proactive approach with strong ownership, critical thinking, and problem-solving capability.

Nice to have

Experience working within an agency, consultancy, or client-facing analytics environment is highly beneficial.

The role

This is an exciting opportunity to join a high-profile customer analytics transformation programme, supporting global stakeholders and delivering insight-led solutions that influence customer strategy. The assignment combines hands-on dashboard development with customer analytics, testing measurement, and data storytelling.

What you'll do

Build and enhance Tableau dashboards using data from Snowflake, translating wireframes into scalable reporting solutions.
Develop customer-focused reporting across acquisition, retention, customer lifecycle, basket value, engagement, and campaign performance metrics.
Support the migration and redevelopment of reporting assets, including the recreation of previously decommissioned dashboards.
Deliver measurement frameworks for customer testing activity, including test and control methodologies and incremental performance reporting.
Provide analytical insight and recommendations that help stakeholders understand customer behaviour and optimise decision making.

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Customer Data Analyst

Hybrid

£400 per day

Inside IR35

3-Month Contract

Hiring process

How to Apply

About Harnham

Industry: Staffing and Recruiting

In their own words

About the company & team

The Company

They are a well-established analytics and customer insight consultancy delivering large-scale transformation projects for global consumer brands. Their teams help organisations better understand customer behaviour, optimise CRM performance, and develop data-driven strategies. This engagement sits within a fast-paced, collaborative environment focused on improving customer measurement and reporting capabilities.

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