Associate Director Qualitative Research in London

As Associate Director Qualitative Research, you will lead a team responsible for delivering complex qualitative market research projects from brief to completion.

* Leading, mentoring, and developing a client services team, supporting performance and career growth

* Managing project delivery, ensuring studies are completed on time, within budget, and to a high standard

* Acting as a senior escalation point for project and client challenges, identifying solutions and driving successful outcomes

* Building strong relationships with clients and internal stakeholders to enhance service delivery

* Monitoring team productivity, project quality, and commercial performance

* Collaborating with senior leadership to improve processes, systems, and operational efficiency

* Supporting the implementation of best practices across client services and project management functions

* Overseeing onboarding, training, and continuous development initiatives within the team

* Partnering with commercial teams to ensure a seamless and positive client experience

Hybrid - London

This is an excellent opportunity for an experienced qualitative research leader to take ownership of a high-performing client services team within a global healthcare insights environment. You will play a key role in delivering complex research projects, developing talent, strengthening client relationships, and driving operational excellence across a growing function.

* Strong commercial experience within qualitative market research

* Previous experience leading, coaching, or developing research teams

* Expertise in managing multiple research projects within a fast-paced environment

* Experience working with healthcare, pharmaceutical, or life sciences research projects

* Strong stakeholder management and client relationship skills

* Excellent project management, organisational, and problem-solving capabilities

* Strong written and verbal communication skills

* Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, and Word

* Ability to balance strategic leadership with hands-on project oversight

* Salary of £60,000 - £70,000depending on experience

* Hybrid working model based in London

* Competitive benefits package

* Exposure to international, high-profile healthcare research programmes

* Clear opportunities for progression into more senior leadership positions

* Collaborative and supportive culture focused on professional development