Customer Fulfilment Assistant

On-site in Greenford·Part-time·Added 11 days ago (last checked 8 Oct)

GXO Logistics

366 open roles

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Overview

Job details

£13.05 an hour
Gross, as stated in the ad.
Part-time
Per the ad.

Requirements

Work on-site in Greenford
No relocation package mentioned.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Nice to have

Requirements

What we're looking for

A passion for delivering excellent customer service
Strong communication and interpersonal skills
A positive, proactive, and flexible approach to work
The ability to work effectively in a fast-paced environment
Good attention to detail and basic IT skills
A full UK driving licence (essential)
Previous experience in customer service, retail, warehouse, logistics, or delivery environments would be advantageous but is not essential, as full training will be provided
Be comfortable with a physically demanding role, including frequent manual handling and heavy lifting of tyre

Pay & benefits

What you'll get

Basic hourly rate of £13.05
25 days annual leave
Workplace pension
Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment

The role

Do you enjoy providing great customer service and thrive in a hands-on role? GXO is currently recruiting for a Customer Fulfilment Assistant to join our busy Click & Collect operation.

What you'll do

You'll be the face of our operation, supporting customers as they collect their orders and ensuring every interaction is professional, efficient, and customer focused. This varied role also includes providing cover for our Van Drivers when required, helping to support the transport team during holidays, absence, and periods of increased business demand.

Welcome customers collecting their orders and deliver excellent customer service at every interaction
Check, process, and hand over customer orders accurately and efficiently
Pick, prepare, and stage customer orders ready for collection
Manage collection records and ensure all customer documentation is completed correctly
Maintain a clean, safe, and organised Click & Collect environment
Provide cover for Van Drivers when required, carrying out local deliveries in a safe and professional manner
Build positive relationships with customers and colleagues, resolving queries in a professional manner
Follow all company health and safety procedures, driving regulations, and operational policies

How you'll work

This is a part-time, permanent position, offering 27 hours per week, working Monday to Friday, from 07:00 to 12:30, providing an excellent work-life balance with your afternoons free.

About GXO Logistics

Industry: Logistics
Employees: 100,000–200,000
Headquarters: Greenwich, USA
Website: gxo.com

In their own words

Additional information

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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