Customer Advisor

On-site in Bristol·Part-time·Added 7 days ago (last checked 6 Oct)

B&Q

297 open roles

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Overview

Job details

Part-time
Per the ad.

Requirements

Work on-site in Bristol
No relocation package mentioned.

Skills

Retail Assistant Customer Advisor

Pay & benefits

What you'll get

UK Notional hourly rate £13.64 per hour (Inclusive of an £0.54 per hour, store specific location allowance)

Award-winning pension scheme
Company Bonus Scheme
ShareSave options
6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more

The role

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.

What you'll do

Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
Overseeing the transport of stock to and from the site.
Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
Using digital systems and devices to manage stock and process orders.
Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.

How you'll work

12 hour shifts available Monday - Sunday, 7am-7pm

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day. This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.

About B&Q

B&Q sells everything for home and garden projects, from paint, flooring and tiles to power tools, garden furniture and kitchen appliances.

Customers can shop trusted brands, get expert advice, book a free planning service and choose from flexible Click & Collect and home delivery options, including 15 minute Click+Collect and free home delivery on orders over £75. The business also includes TradePoint for trade customers and a B&Q Marketplace for approved sellers.

Industry: Retail
Website: diy.com

In their own words

Additional information

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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