Team Leader

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be responsible, at times, for opening and closing the business and checking in hotel guests and dealing with their queries. 

What you’ll bring…

• Excellent attention detail, ensuring drinks and food are served to spec each time.
• Diligence, to ensure the highest standards of health and safety are observed during your shifts.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

The Governor's House is a busy pub with dining area, large garden, sport, and 10 hotel rooms, located in leafy Cheadle Hulme and within close proximity to Manchester and Manchester Airport, and surrounding Cheshire.

Job Description

We are looking for a new Team Leader to join our experienced and welcoming team here at the Governor's House, on either a part-time or full-time basis. We are a busy pub, with up to six screens for sport, 75-cover dining area, 200-cover garden, and 10 hotel rooms.

You must have at least a year's experience in a similar role - leading team, and managing shifts, preferably with prior experience working in a table service environment. Experience with the hotel side of the operation is not necessary, as training will be provided.

You'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Opening shifts start from 06.45am, whilst closes finish up to 1am at weekends - an ability to get to and from the pub, where public transport is limited, at these times is essential.

This is an excellent progression opportunity for somebody wanting to pursue a career in the hospitality industry.