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Team Leader

On-site in the UK·Added 21 days ago (last checked 7 Oct)

The Rank Group

124 open roles

Overview

Job details

  • Apply by Wednesday 21 October

    The date the employer’s listing closes.

The role

Competitive Pay + Amazing Perks!

Hours: Real contracts from 8-35 (no zero‑hour contracts)

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you'll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You'll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact:

Front‑line leadership: brief, position, and motivate your team during live service.

Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).

Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.

Coaching in the moment: recognise great service; give immediate, practical feedback.

Safety & compliance: complete checks; escalate incidents promptly.

You'll Bring:

Strong people skills with a customer‑first mindset.

Organised, proactive, and calm in a fast‑paced environment.

Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.

About The Rank Group

Industry
Gaming and entertainment
Founded
1937
Employees
10,000
Headquarters
Maidenhead, UK
Website
rank.com
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