Wigan Borough Libraries Volunteer - Volunteer Libraries

Opportunities available at Ince, Aspull and The Grange Libraries

Minimum of 3 hours per day. Various shifts available

Your role

In this role you will be meeting and greeting customers and being a friendly point of contact in one of our volunteer libraries. You will be actively promoting, developing and facilitating various events and activities in your branch and across all Wigan Borough Libraries. You will be using the Library Management system to support library members, managing stock availability and supporting customers with issuing, renewing and returning their items. You will be ensuring that visitors are directed to the most appropriate service to answer their enquiry and supporting some customers with basic digital needs. You will actively encourage customers to self-serve, promote the library services and accurately record statistics for your branch.

About you

You will need to be friendly, approachable and willing to support a range of customers with their queries.

You will need to have a proactive approach, be a good communicator with the ability to actively seek information to resolve customer enquiries, using your own initiative and appropriate research tools and techniques. You will need to have good understanding of how to use emails, websites, apps and common software. You will also need a good understanding of how to complete basic online forms and be able to model and demonstrate of how to 'get online' for customers.

About us

Customer Services deliver a variety of services from Wigan Borough

libraries. You'll work holistically with customers, within libraries, to help them gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence.

Staff member and managers will be on hand to support volunteers and help with more complex enquiries. Regular support and guidance will be given by your branch manager, and an alternative volunteering opportunity may be offered after a review period if either party feels this necessary. As a volunteer you will have the opportunity to meet new people, enhance your own digital skills and develop your own communication and customer service skills that can be used in future for a CV and job applications.

For further information and to register your interest, please contact andrew.dawber@wigan.gov.uk