Contract Supervisor

GRAHAM Facilities Management is one of the leading providers of Asset Management services. Boasting an annual turnover of £1bn, we provide a full range of asset management services to both the public and private sector clients.

Due to the continued success and a new contract win in the London region with London Metropolitan University we are looking for an enthusiastic, innovative, dynamic individual who will contribute to the team meeting our challenging business targets.

Benefits: Up to 36 days Paid Annual Leave / Excellent Company Pension / Free Life Assurance / Discounted Private Health Care Scheme / Training and Development

Location: London Metropolitan University
Hours Per Week: Monday - Friday, 40 Hours
Job Type: Permanent / Full Time

Reporting to the Contract Manager, the Contract Supervisor will be responsible for the day to day supervision and coordination of Hard FM services across the estate, encompassing Mechanical, Electrical and Fabric maintenance activities. The role will ensure the safe, compliant and efficient delivery of planned, reactive and remedial works, supporting the achievement of contractual KPI and SLA requirements while maintaining high standards of customer service. Acting as the primary interface between operational teams, subcontractors and the client, the Contract Supervisor will promote a proactive, solution focused approach to service delivery and continuous improvement.

The Contract Supervisor will provide direct leadership and support to the service desk, engineers and specialist contractors, ensuring that works are planned, executed and completed in accordance with statutory, mandatory and contractual requirements. The role will support compliance assurance, asset performance, quality management and Health & Safety performance across the contract, while contributing to operational reporting, workforce planning and issue resolution. Through effective supervision, stakeholder engagement and performance management, the Contract Supervisor will play a key role in delivering a reliable, compliant and customer focused Hard FM service that supports the wider contract objectives.

The Contract Supervisor shall:

• Supervise the day to day delivery of Mechanical, Electrical and Fabric maintenance services across the estate.
• Coordinate planned, reactive and remedial maintenance activities to achieve contractual KPI and SLA requirements.
• Manage and support in house engineers and specialist subcontractors to ensure safe, compliant and high-quality service delivery.
• Allocate, schedule and monitor work activities through CAFM and work management systems.
• Ensure all statutory, mandatory and contractual maintenance activities are completed within agreed timescales.
• Oversee the operation, maintenance and performance of building services systems and associated assets.
• Monitor asset performance and escalate compliance, operational and service risks as appropriate.
• Undertake site inspections, quality audits and compliance reviews to ensure service standards are maintained.
• Review and authorise permits to work, risk assessments and method statements in accordance with contract procedures.
• Maintain accurate maintenance, compliance and asset information within CAFM and asset management systems.
• Support asset lifecycle planning through condition assessments and maintenance performance reporting.
• Manage materials, stock and specialist service requirements to support operational delivery.
• Investigate asset failures and recurring faults, implementing corrective actions to improve reliability and performance.
• Prepare operational reports, including KPI, SLA, work-in-progress and compliance performance reporting.
• Liaise with client representatives, end users and stakeholders to ensure effective communication and customer satisfaction.
• Promote and enforce Health, Safety, Environmental and Quality standards in line with company policies and procedures.
• Support emergency response, out of hours escalation and business continuity activities as required.
• Deputise for the Maintenance Compliance Manager when required.
• Identify and support continuous improvement initiatives to enhance compliance, service delivery and operational efficiency.
• Support the Service Desk and wider contract team to ensure the effective allocation, progression and completion of maintenance activities.

This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.