Contract Manager – Rail Replacement

Get your career on track with a team where you can grow, belong and make an impact from day one.

To manage the commercial, contractual and operational aspects of GTR's Rail Replacement contract, ensuring contractual compliance, value for money, supplier performance and regulatory compliance.

The role is responsible for end-to-end contract management, governance, financial assurance, supplier performance, compliance and commercial risk management, working closely with Procurement, Operations, Train Planning, Customer Experience, Finance and external suppliers to protect GTR's commercial position while delivering safe, reliable and customer-focused rail replacement services.

At GTR, your career is a journey. We offer clear development pathways, progression opportunities and support to help you grow, whether you are starting out or taking the next step in your railway career.

We are committed to building a diverse and inclusive workforce that reflects the communities we serve, creating a culture where everyone feels welcome, respected, safe and able to be themselves at work.

• Own and manage the commercial and contractual lifecycle of the Rail Replacement contract, ensuring compliance with contractual obligations and governance standards.
• Lead supplier governance through regular performance reviews, service meetings and contractual engagement, ensuring suppliers deliver agreed service levels and continuous improvement.
• Manage contract performance against agreed KPIs, identifying trends, risks and opportunities to improve operational performance and customer experience.
• Lead the management of contract variations, contractual change mechanisms and commercial negotiations, providing appropriate commercial challenge where required.
• Review and validate supplier invoices, management fees and contractual charges, ensuring accuracy, transparency and value for money.

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub - our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage. Please refer to the 'Recruitment Process and Timelines' document attached to this role.