Senior Customer Engineer, Security Intervention

On-site in London·Added yesterday (last checked 22 Oct)

Google

296 open roles

Apply

Overview

Work mode: On-site, London
Experience: 10+ years

Skills

Nice to have

Requirements

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture and cybersecurity in a customer-facing or support role.
Experience with Cloud Identity and Access Management, network security, data security, regulatory compliance frameworks, or creating security architectures.

Preferred qualifications:

Relevant certifications, such as CISSP or CCSP.
Experience with architecting and implementing security concepts in the cloud, including: Identity and Access Management (IAM), Identify Provider (IdP), identity life-cycle management, firewalls, zero trust, secrets management, disaster recovery and continuity, SecOps, data loss prevention (DLP), or encryption.
Experience with multiple Cloud providers or multi-cloud solutions.
Deep understanding of Security Operations (SecOps), threat intelligence, or cloud security analytics.

The role

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a part of the Specialist Customer Engineers, you will accelerate Google Cloud customer success by providing domain-specific technical expertise, while responsibly influencing products and solutions.

You will partner with technical Sales teams as a Security Interventon subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to technical security and compliance. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions.

You will be a part of a various team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical security and compliance blockers.
Share in-depth expertise in security, privacy and regulatory compliance to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Collaborate directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
Contribute to programs in areas of security, privacy, and compliance with internal teams, e.g., Marketing, Product, Legal, and Policy. Drive enablement internally to create customer best practices.
Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Hiring process

4 steps3 interviewsa task to do6–8 weeks in all

Apply online
Assessments
Online test · Not every role
You may be asked to take the Google Hiring Assessment (workstyle skills) and, for some roles, role-related assessments such as a coding exercise.
Recruiter conversations
With a recruiter · Phone call · 1–2 sessions
One or two shorter conversations assessing key skills, sharing information about the organisation and team, and asking about your preferences such as location.
Project work
In your own time · Not every role
For some roles, a small project before interviews: a case study, writing or code samples.
Interviews
With a rotating cast of Googlers
A panel of structured interviews, over video or in person, with a rotating cast of Googlers; open-ended role-related questions scored against the same rubric for every candidate, no brainteasers.
Decision and offer · With a recruiter

Structured interviews: every candidate for a role is scored against the same rubric; no brainteasers.
AI tools are not permitted during interviews.
For some roles, pre-selected interviews happen virtually before final interviews onsite.