Store Supervisor

• Previous supervisor experience
• Confident and assertive with the ability to manage a team
• Experience in Shopify or Brightpearl would be beneficial

We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.

• Report to the store management team daily, ensuring clear communication throughout
• Participate with the management of store staff
• Address problems and concerns effectively and promptly
• Monitor sales information and act accordingly to achieve sales targets and KPIs
• Ensure staff are aware of daily and weekly sales targets
• Delegate roles and responsibilities
• Manage till operations and daily cashing up
• Foster a positive and collaborative team environment

• Ensure staff deliver excellent customer service
• Participate in staff training sessions
• Monitor in-store sales patterns and customer requests
• Liaise with brands on gifting and staff incentives
• Deal with customer complaints and issues
• Manage customer returns and faulty product issues

• Carry out daily store standards walk-throughs
• Ensure visual merchandising is kept to the Goodhood standard
• Ensure the shop floor is clean and tidy
• Make sure fixtures and fittings are in good condition
• Ensure new product reaches the shop floor
• Run stock checks regularly
• Liaise with the warehouse regarding replenishment
• Check products are priced and security tagged correctly
• Ensure the shop floor remains fully stocked

Please send your CV with a covering letter to: careers@goodhood.co.uk

Subject: Store Supervisor