Spa Therapist

Salary/Benefits: Very Competitive Salary

Contract: Permanent

Hours: Part Time

Who are we?

We are delighted to be developing Amethyst Spa, an exciting new addition to the luxury experience at Polo Club Hotel in Southam. As part of our continued investment in the hotel, we are creating a relaxing and luxurious spa environment where guests can escape, unwind and enjoy a range of high-quality treatments and wellness experiences.

This is a fantastic opportunity to become part of a newly developed spa from the outset, helping to establish its reputation and deliver exceptional guest experiences. The successful candidate will be responsible for delivering a variety of spa treatments to the highest standards, ensuring every guest feels welcomed, relaxed and well cared for.

Working closely with the Spa Manager, you will contribute to the day-to-day operation of the spa, maintain excellent treatment and hygiene standards, and help create an atmosphere of tranquillity, luxury and personalised service.

The Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 56-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

You will support the Spa Manager in the day-to-day operation of our spa, ensuring the highest standards of guest care, service, and presentation are consistently maintained. Delivering exceptional treatments and personalised experiences, you will go above and beyond to exceed guest expectations, helping to build guest loyalty, encourage repeat visits, and contribute to the continued success of the spa.

• Deliver a range of spa treatments to the highest professional standards, ensuring an exceptional guest experience on every visit.
• Consistently achieve and exceed retail sales targets through confident product recommendations tailored to guests' individual needs.
• Build and maintain a loyal client base by delivering outstanding service and fostering lasting guest relationships.
• Ensure all treatment rooms are impeccably presented, fully stocked, and maintained to the highest standards of cleanliness and hygiene.
• Maintain exceptional standards of cleanliness, presentation, and service throughout all spa and guest areas.
• Contribute to the commercial success of the spa by understanding and supporting effective cost control and operational efficiency.
• Demonstrate excellent knowledge of spa products, treatments, facilities, and local attractions to enhance the guest experience.
• Support and mentor new Spa Therapists, promoting excellence in treatment delivery, product knowledge, and guest care.
• Support the wider spa operation by undertaking additional duties and responsibilities as reasonably required by the management team.

Key Requirements

• NVQ Level 3 Beauty Therapy (or equivalent recognised qualification).
• Previous experience working within a spa, hotel, or luxury wellness environment.
• Qualified and confident in delivering a range of face and body treatments to a high professional standard.
• Passionate about delivering exceptional customer service and creating memorable guest experiences.
• Strong retail skills with the ability to confidently recommend products and treatments to guests.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• A team player with a positive, flexible, and enthusiastic approach to work.
• Ability to work efficiently in a fast-paced environment while maintaining exceptional service standards.
• Flexibility to work evenings, weekends, and bank holidays as required.

Benefits

• Competitive Salary
• On going training and development
• Free car parking
• Uniform provided
• 20 days holidays plus 8 bank holiday
• Focus Hotels Staff Rate and Friends and Family Rates, helping you travel all around hotels in the UK.