Assistant Front Office Manager

Role Responsibilities
The ideal person does not need to have previous Receptionist experience, although it would be a benefit. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximizing revenue and occupancy levels in the hotel. The main responsibilities of the role are:

o To be able to demonstrate consistent compliance with brand standards defined for service delivery, product presentation, systems of work and customer interaction.
o To consistently be able to demonstrate professional behaviour with decisions taken in line with the Company and the Brand's values.
o To consistently reflect on the needs and perspectives of customers when taking action and planning activity.
o To be able to proactively minimize risk to staff, customers and contractors fostering a strong Health & Safety culture at all times.

Hours: Full Time

Hours per week: 39

o Excellent Customer Service Skills
o Communicates clearly both orally and written
o Positive attitude
o Applies learning to generate fresh ideas for improvement
o Well organized with good time management
o Proactive problem solver.
o Maintains accurate records through the effective use of IT