Public Area Attendant

Who are we
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 183 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.

Role Responsibilities
First impressions are everything! As a Public Area Attendant, we want our guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the Hotel are clean and tidy will reflect in the guest's view of our property as one of superior quality.

• Keep all lobbies and public facilities (such as lobby restrooms, the front desk, and offices) in a neat and clean condition.
• Promote a positive image of the property to guests whilst consistently offering professional, friendly and engaging service.
• Address any guest requests or problems and escalate to management if necessary.
• Clean assigned public areas throughout hotel.
• Empty Bins in all public areas and clean public area restrooms.
• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny.
• Vacuum carpets where needed.
• Follow departmental policies, procedures and service standards.
• Report necessary maintenance items.
• Follow all Health and Safety policies required.
• Any other reasonable task as requested by your Line Manager.

Hours: Part Time

Hours per week: 0700-1200 -

• Flexible - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends
• Be standards driven to meet the cleanliness levels required.
• Have good people skills - to greet guests that you see and to work well in a team.