Spa Therapist

About us

Wentworth Club is one of the world's finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world's premier golfers have their home.

As Spa Therapist you are responsible for performing treatments to the highest standard. You are required to ensure that the standards of operating within the treatment rooms are upheld to the highest quality at all times.
You are encouraged to embrace a healthy lifestyle and be open to developing yourself on all levels. You will be required to build and maintain a strong positive team spirit between yourself and all other team members.

Part-time - 24 hours per week

• Ensuring the highest standard of customer service is upheld at all times in line with our service standards.
• Taking every member and guest through the full customer journey as though it is their first visit to the spa.
• Organising and planning your treatment day in advance to keep to timetable and ensure a seamless service is delivered.
• Performing treatments to the protocols set out by the Spa internal and external training programmes or as directed by the Spa Manager.
• Taking care of the 'finer details' and following the Spa best practises and guidance from the operating manual.
• Carrying out thorough consultations with members and guests to understand and perform all treatments bespoke to the client's needs.
• Updating and completing consultation cards for each treatment and returning these to the Reception team to ensure an up-to-date record of treatments provided is maintained on our member database.
• Maintaining full working knowledge of all products and services provided by Wentworth Club at all times, sharing this knowledge with our members to support their lifelong health and wellbeing.• Recommending and promoting further treatments and appropriate homecare products to enhance each member's health and wellbeing.
• Maintaining your working area and products clean and tidy at all times.
• Ensuring all standards are met and maintained through completion of check lists.
• Utilising down time to uphold the Spa environment to the standards expected by cleaning products and equipment, along with carrying out any other tasks as directed by the Spa Manager or Spa Therapist Team Leader.
• Providing assistance to the Spa Therapist Team Leader as and when required to ensure all treatments are coordinated and completed in line with the company standards.
• Ensuring that treatment protocols are followed and product usage is inline with training to help maintain good cost of sales and reduce wastage.
• Assist with ordering by informing Head therapist of any product shortages, and keeping dispensary clean and tidy at all times.
• Ensuring the spa atmosphere, and physical environment, provides a haven of tranquillity and evokes an atmosphere of relaxation and calm.
• Attending all staff meetings and training sessions required of your role.
• Adapting and demonstrating flexibility to meet member, guest and business needs.
• Promoting the Spa's health and wellness ethos by keeping yourself fit, healthy and well presented at all times in line with company standards.
• Ensuring a duty of care to protect the health and safety of you as an individual, your fellow colleagues and all members and guests using the Spa facilities, products and services.
• Maintaining member and guest confidentiality and privacy at all times.

Key Knowledge, Skills & Experience
• Extensive knowledge of 5* spa industry standards and best practices for beauty therapy treatments, including face, body and nails.
• Strong interpersonal skills and ability to develop member relationships to be able to deliver a personalised and bespoke service
• High standards of presentation for not only yourself but the treatment rooms and surrounding areas of the spa
• Experience working with luxury spa brands such as Natura Bisse, 111 Skin, Oskia

Qualifications
• Minimum NVQ level 3 Beauty Therapy qualification or equivalent essential.
• Reflexology qualification, gel nail certification, intimate waxing and other holistic therapy certificates are desirable.
• Training in the latest beauty therapy trends and techniques is an asset