UK jobs. Bigger possibilities.

Member Services Assistant

On-site in Virginia Water·Added yesterday (last checked 6 Nov)

Wentworth Club

9 open roles

Apply

Our summary

Work mode: On-site, Virginia Water
Closing date: Apply by Thursday 3 December
Commute: Cycle to work scheme

Skills

Nice to have

Pay & benefits

What you'll get

Use of Golf and Tennis Facilities
40% discount on all food items in the Tennis & Health Club Café and the Wentworth Dining Restaurant
20% discount in the Spa and Pro Shop
Discount on wine and alcohol
Corporate Gym and Spa Membership at the Berystede Hotel
Enhanced Company Sick Pay
Cash Plan with WPA
Private Health Insurance for HOD level and above with Vitality Health
Company Bonus Scheme
Company Pension Scheme with Standard Life
Cycle to Work Scheme

The role

What you'll do

Deliver exceptional customer service to our Members and Guests.
Meet & greet every Member and Guest who arrives at/passes through the Clubhouse, engaging and building rapport with them and assisting them with any queries they may have.
When working on Clubhouse Reception, you will be responsible for welcoming our Members and Guests staying with us in our hotel, checking them in & out, and ensuring all Members and Guests staying with us are informed of the facilities at Wentworth Club.
Manage booking enquiries via phone, email and messaging service when working on Switchboard, ensuring a seamless pre-arrival experience.
Ensure all front of house areas at the Clubhouse are maintained to the highest standards.
Ensure any Member complaints are handled with the utmost urgency, care and attention and are responded to by the required person within 24 hours.
Knowledgeable of the Club Rules, operation, events, and all available facilities at Wentworth Club, using the Member Services shared drive to obtain all information.
Follow all financial procedures, ensuring all transactions are completed accurately.
Follow all departmental SOPs and Service Standards.
Follow all Uniform & Grooming standards, presenting yourself to the highest standard every day and extending these standards to your workstation.
Ensure all Member Services checklists are completed during your shift.
Communicate and build strong working relationships with all colleagues and departments at Wentworth.
Ensure health & safety requirements are followed to ensure the safety of the team and our Members.
Confident, kind, and approachable
Ability to communicate effectively with people of all backgrounds
Ability to work independently and use initiative whilst being a strong team player
Flexible and adaptable to the changing demands of the business
Proactive with an excellent work ethic
Smart, presentable, and takes pride in their appearance and their work
Ability to remain calm under pressure
Ability to work unsocial hours from time to time, when needed by the business

KEY KNOWLEDGE, SKILLS & EXPERIENCE

Experience working within a Guest Experience role, ideally within Luxury Hospitality or a Members Club environment
Exceptional customer service skills
Strong communication skills - in person, on the phone, and written
Organised with strong attention to detail
IT proficient, with knowledge of Leisure or Hospitality booking systems such as Whoosh, Jonas, JAM or Pacesetter desirable.

About Wentworth Club

Industry: Sport and leisure

In their own words

About the company & team

Wentworth Club is one of the world's finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world's premier golfers have their home.

As Member Services Assistant at Wentworth Club, you are responsible for providing an exceptional first impression to our Members and Guests. You will work in rotation on the Clubhouse Reception and Switchboard Service, delivering outstanding service to our Members and Guests during both their pre-arrival and arrival experience.

All open roles at Wentworth Club